IDCS Technical Account Manager I

SHI • Piscataway, NJ • 3w ago

Job Summary

The IDCS Technical Account Manager I is responsible for orchestrating a best in class customer experience for Integrated Data Center Solution Projects. This role requires the coordination of resources across multiple SHI departments - Sales, Operations, Finance, etc; Original Equipment Manufacturers (OEMs) and Partners; and various customer points of contact in IT, Project Management, Engineering, sales, etc.

This position reports to the IDCS Director of Technical Strategy, Regional Solutions Manager, or Solutions Director. This position is a remote position.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Responsibilities

Include but not limited to:

Understand the customers' revenue stream and operating business models and underlying infrastructure requirements

Execute SHI sales methodology for New Buying Accounts (NBA) and new Lines of Business (LOB) acquisition

Familiarity with and development of customer Architecture and Infrastructure Standards

Assist customers in deployment optimization utilizing resources to provide technical scoping, supply chain management, integration, and professional services

Execute Onboarding and Ongoing Customer Management Plans

Develop, advise, create, and Quality Check(QC) integration project build documentation for customer projects - e.g Onboarding documentation, workbooks, etc

Develop, advise, and create customer standards incorporating technical, financial, supply chain, and logistical factors

Intimate understanding of SHIs Ridge facility and ability to give tours to customers, partners, and employees.

Scope solutions per customer requirements, create documentation required for solution delivery, and provide solution proposals and pricing to sales and/or customers.

Create detailed requirements documentation for delivery resources including but not limited to:

Server components and layouts

Network device configurationsPhysical labeling

Data capture

BIOS settings and firmware versions

Operating system requirements

Technical specifications

Rack Elevations

Port Mapping

BOMs

Visio Diagrams

Present SHIs strategic value proposition to customers and partners

Mentor and develop junior engineering resources

Delegation of tasks to junior resources and other departments as appropriate

Acts as a point of contact for technical escalations by or for the customer

Travel based on business needs and/or customer events as determined by SHI management

Be able to advise in all aspects of the sales cycle including: Submit Deal Registrations; obtain quotes from vendors, Distributors, and OEMs; provide Customer Facing Quotes and Sales Presentations

Maintain a current body of knowledge on OEM solutions through consistent renewal or attainment of industry certifications

Qualifications

Completed Bachelor's degree or equivalent experience in Computer Science, Engineering, or Information Technology

Minimum 5 years of technical, business and/or sales experience working with scale-out infrastructure

Subject matter expertise in one or more of the following areas: servers, storage, networking, or physical and power infrastructure

Familiarity with Customer Resource Management Software, Quoting Tools, and Reporting

Required Skills

Must be able to balance quality and quantity of work as well as accuracy vs urgency in a fast-paced environment

Strong written and verbal communication skills

Strong analytical skills

Proficiency with Excel, Airtable, and Visio

Ability to learn fast, absorb knowledge and apply newly learned information

Excellent presentation skills

Excellent consultative skills

Ability to work both individually and in a team environment

Ability to understand and resolve escalation and issue management

Ability to working e?ectively within all levels of an organization, both internally and externally

Certifications Required

One or more required at time of hire:

CompTIA Cloud Essentials+ Cisco - CCNA

VMWARE - VTSP

Pure Storage - FlashArray or FlashBlade Architect Professional

Dell - DCS IE or DCS SA in Server and/or Storage Platforms

Nutanix - NCP

Or other Equivalent OEM Certification in Servers, Storage, or Networking

Unique Requirements

Up to 30% travel required

Additional Information

The estimated annual pay range for this position is $125,000 - $175,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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Job Locations US-NJ-Piscataway

Requisition ID 2025-19359

Approved Min (Total Target Comp) USD $125,000.00/Yr.

Approved Max (Total Target Comp) USD $175,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Technical Presales/Post Sales

SHI

Go to Apply

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