Service Senior Commercial Operations Manager - Regions

GE HealthCare • Waukesha, WI • 3w ago

Job Description Summary

We are seeking a highly motivated and detail-oriented United States and Canada Service Senior Commercial Operations Manager to join our team. In this role, you will play a crucial part in driving Service growth via providing commercial analytics and insights, supporting commercial intensity initiatives and process improvement projects. You'll become a trusted advisor to sales leaders across the regions to understand market sales trends and performance. If you thrive in a dynamic environment and have a passion for growing businesses, commercial insights and optimizing operations, we encourage you to apply.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Region & Market Insight Reporting:

Analyze commercial metrics such (capture rate, renewal rate, warranty conversion rate, POS rate, revenue)

Provide actionable insights to commercial leaders to drive growth

Lead root causing and planning sessions to drive/increase profitable growth

Field Commercial Process Support:

Analyze field processes through lean tools such value stream maps, Kaizen improvements, Gemba, etc.

Drive measurable process improvements to allow sales reps to spend more time selling and less time on administrative activities.

Develop and execute standard work.

Lead initiatives to simplify processes and digitize workflows across the organization.

Collaborate with teams to enhance rigor while minimizing effort and cost.

Required Qualifications:

Bachelor's Degree or High School Equivalency & 6 years : A degree in Accounting, Finance, Business Administration, Engineering, or a related field.

Operational Experience : Minimum of 4 years of operational and process work experience.

Business Acumen : Knowledge and experience with concepts of sales, margin, price, mix in relation to driving business growth.

Strong Analytical Acumen : Ability to interpret data and draw meaningful conclusions.

Executive Communication : Demonstrated experience in creating and delivering presentations and memoranda to senior-level executives.

Problem-Solving : Clear thinking and a successful track record in leading process improvements within operations and finance functions.

Project Management : Ability to document, plan, market, and execute programs, demonstrating established project management skills.

Excel Proficiency : Strong skills in data compilation and aggregation using Excel (e.g., Pivot Tables, Macros, PowerQuery).

Desired Characteristics:

Enterprise Systems Familiarity : Experience with enterprise systems such as Siebel/SMAX, Oracle, and Salesforce.

Reporting Platforms : Familiarity with reporting tools like PowerBI, Spotfire, and OBIEE.

Interpersonal Skills : Excellent communication and collaboration abilities, with the ability to influence others across all levels, functions, and regions.

Team Player : Proven ability to work effectively in a team environment.

Report Development and UX Skills : Experience in report development and/or user experience (UX) design.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

LI-DRJ

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

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