Genesys Cloud Developer

Teleperformance USA • North Carolina, North Carolina • 3w ago

Category : Information Technology

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

Purpose

Develops, implements, and supports Genesys Cloud Self Service IVR, Bot Flow, Scripting, Email, Chat, Campaigns and handle day-to-day requirements for Genesys Cloud Development (non ACD). Meet and exceed all aspects of client needs and requirements according to policies and procedures.

This position is 100% work at home.

Your Responsibilities

Designs & Develops Genesys Cloud self-service DTMF, ASR & NLU applications

Maintains add-on applications & API services

Analyzes business requirements. Designs, develops, tests, deploys and monitors Genesys Cloud applications

Collaborates with End users and other IT team members to understand business requirements and drive the analysis and design of quality technical solutions. Concentrates on providing innovative solutions to business needs

Drives the requirements using input documents such as: Meetings, BRD, Jira, & Service Now ticketing system

Creates and maintains comprehensive documentation (call flows, scripting, Integration & training docs)

Stays updated with latest Genesys Cloud announcements, releases & features

U.S. Eastern Time work hours

Qualifications

4+ years of experience in design and development of:

Genesys Cloud self-service IVR (Non-ACD) Flows

Genesys Scripting

ASR

NLU

AI Bot Flows

Kore.ai and/or Cognigy integration experience would be preferred

Cloud Dialer Campaigns

In-queue Flows

Email integration experience

Hands on ability to troubleshoot, fix and track Genesys Cloud IVR/Scripting/UI issues

Proficiency in programming languages such as Java, Python, or Node.js.

Strong hands-on experience for technologies such as RESTful API, JSON, SQL is preferred

Experience in integration with connectors for SalesForce and Oracle is a plus

Bachelor's degree in Information Technology or related field is required

Certification in Genesys Cloud is required

US citizen or Green Card holder.

Must be able to work full-time in the United States.

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