Account Rep

BJs Wholesale Club • Massachusetts, Massachusetts • 3w ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ's

BJ's pays weekly Eligible for free BJ's Inner Circle and Supplemental membership(s)* Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending ?

401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

General Responsibility:

Reports to assigned B2B Sales and Development Manager .

Targeted outreach using leads list, structured daily activities, and consistent cold calling designed to accelerate membership enrollment and drive Omnia's sales growth.

Focus is on new customer acquisition: Generates B2B bulk sales through new and Win Back cus tomers in an assigned territory

Utilize company supplied equipment, existing IT systems , and business processes to prepare purchase documents for customers

Follows up on all leads to maximize selling efforts

Works directly with customers virtually or through visitations at Clubs

Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders

Collaborate with internal departments as needed to satisfy customer needs and requests

Execute B2B plans and strategies to accomplish the organizational objectives

Responsibilities:

Communicate BJ's B2B business model and value to new clients

Connect with clients in person, via zoom/teams, email, or phone to understand their business model and needs

Collect and analyze client data to learn and discern client behavior

Build client relationships that maximize sales from the current BJs assortment

Effectively deliver B2B promotion tools and resources to clients

Collaborate with internal departments and stake holders to facilitate client ' s needs and fulfillment

Ability to keep accurate customer record s

Discover and m aintain knowledge of BJ's products, services, and value proposition

Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes

Maintain awareness of client problems to communicate appropriate rec ommendations to management staff

Deliver revenue and profitable margin per the sales targets for your assigned territory

Skills and Qualifications:

Bachelor's degree in sales, communications, or related field preferred

Bi-lingual preferred

Proven verbal and written communication skills

Ability to collect, track and analyze data to draw insights that can be applied to client ' s needs

Problem-solving skills

Active listening skills

Build rapport and collaborate with BJ's stakeholders , vendors , and clients

Be able to learn new ideas and processes

What Does a n Account Representative Do?

From a list of assigned prospects + new leads, discover and qualify potential clients

Discover and quote products from BJs assortment

Present, close, and process sales orders f or clients

Ensure client needs are understood and satisfied

Build and manage client relationships

Grow quarter -over- quarter revenue and margin dollars in an assigned territory.

Collect and discern information to ensure BJ's offerings meet the individual needs of client s

Implement B2B strategies and tactics that deliver the entire BJ's quote-to-cash process in a mutually beneficial , profitable manner

Account Representative Experience and Skill Requirements:

Bachelor's degree preferred

1-2 years proven sales experience in the same or a related field preferred

Recognized verbal and written communication skills

Demonstrated problem-solving skills

Excellent active listening skills

Ability to build rapport and collaborate with BJ's stakeholders, vendors, and with clients

Be able to learn and teach new ideas and processe s

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $44,500.00.

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