Coordinator, Day of Departure

American Airlines • Dallas, TX • 3w ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

??This job is a member of the Contact Center and Customer Service Recovery organization within the Customer Experience Division.

?Responsible for providing primary interface with customer facing facing Airport agents and Integrated Operations Center (IOC), as well as Service Recovery teams to resolve flight inventory and customer impacting operational issues.

What you'll do

Aids airports in rerouting passengers impacted by over sales, flight cancellations, delays, and other off-schedule operations

Identifies extra flying needs and recommends to IOC where revenue warrants

Identifies day-of-departure revenue generating and cost savings opportunities, and independently acts on those opportunities

Participates in operational conference calls to effectively support Irregular Operations

Anticipates and responds to special operational needs and

Identifies impact to customers and/or revenue to ensure optimal solution

Monitors over sales and spoilage on day-of-departure to minimize cost

Ability to travel on company business when necessary

Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift

The operation is 24/7/365

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

?High School diploma or GED equivalency

4+ years of Operational Support and Customer Service experience

Preferred Qualifications- Education & Prior Job Experience

?Experience in airport operations, Reservation, Inventory Services, Service Recovery, Pricing, Revenue Management or Logistics

Working knowledge of Sabre, AAcoRN, QuickRES,QIK and/or GDS

Bachelor's degree

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Strong analytical skills

Problem solving skills

Highly developed interpersonal and organizational skills

Ability to be flexible

Ability to analyze situations and implement strategies under pressure

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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