Operations & Maintenance Engineering Line of Business (LOB) Manager (REMOTE - TRAVEL)

Chinook Systems • Maryland, Maryland • 3w ago

Who is Chinook?

Chinook Systems, Inc. is a leader in delivering lifecycle energy security solutions to mission critical government and commercial facility Owners. We specialize in the engineering, construction, commissioning, and operations of intelligent, cyber secure, code compliant, and energy efficient building systems. Our solutions save millions of dollars in utility costs, reduce harmful emissions to the environment, and mitigate cyber-attacks on facilities. Chinook provides motivated candidates with the opportunity to join a fast-growing, innovative, entrepreneurial, and collaborative work environment.

The Work:

Chinook is seeking a dynamic Operations & Maintenance Engineering Line of Business (LOB) Manager to lead and drive the success of our (O&M) business line. As a subject matter expert (SME) in O&M services, the LOB Manager will oversee all aspects of client services, business operations, and program management, ensuring efficient and high-quality service delivery. This role requires a strategic leader who can effectively leverage staff resources, partners, vendors, and technology to support business growth and operational excellence.

The LOB Manager will manage key client relationships, cultivate new business opportunities, develop proposals, negotiate contracts, and oversee project execution. Additionally, this role collaborates with other LOB Managers and senior leadership to align business objectives, optimize performance, maximize Chinooks value add to the clients, and drive financial success.

This position is REMOTE, but you must be able to travel to client sites up to 30% of the time. Due to the location of the majority of our clients, candidates in the Eastern Time Zone of the United States are preferred, especially candidates in the Mid-Atlantic Region.

Key Responsibilities:

Oversee the full business operations of the O&M unit, including profit & loss (P&L) management, staffing, risk management, and safety.

Ensure financial performance, operational efficiency, and profitability.

Participate in the development and execution of budgets, sales strategies, and marketing plans.

Develop methodologies, tools, and standards for O&M services to enhance efficiency and quality.

Disseminate information both in writing and verbally, explaining complex technical information clearly to engineers, contractors, and facility/owner staff across all communication platforms.

Lead recruitment, development, and retention of top-tier talent to support business objectives.

Provide clear work assignments, supervision, and performance management to ensure effective staff utilization.

Foster a culture of safety, quality assurance, and continuous improvement.

Serve as the primary point of contact for key clients, ensuring exceptional service and satisfaction.

Develop and maintain strong relationships with existing and potential clients, stakeholders, and partners.

Drive business development initiatives, including proposal development, contract negotiations, and pursuit strategies.

Facilitate go/no-go decisions and capture plan development for strategic project pursuits.

Lead the successful delivery of O&M services, consulting, and sales initiatives.

Ensure compliance with industry standards, company policies, and client expectations.

Oversee supplier, subcontractor, and partner relationships to support business execution.

Integrate emerging technologies, software, and tools to enhance service capabilities.

Collaborate across multiple business lines to align systems, services, and procedures for optimal efficiency.

Perform other duties as assigned.

Minimum Qualifications:

Requires a Bachelor's Degree in Engineering, Business Management, Operations, or a related field and at least 7 years of experience in facilities engineering, operations & maintenance, mechanical contractor service management, or a related discipline. A High School Diploma and an additional 5 years of directly related experience may be considered in lieu of a degree.

Must have at least 7 years of experience managing people.

Requires functional knowledge and experience with BAS, HVAC, Electrical, Elevator, or similar building systems.

Requires demonstrated leadership experience in P&L management, team building, business development, and client engagement.

Must have strong expertise in contract negotiation, strategic planning, and team leadership.

Requires knowledge of industry best practices, safety regulations, and quality assurance standards.

Must have excellent problem-solving, and decision-making skills.

Citizenship/Clearance Requirements:

Applicants for employment must be U.S. Citizens and must be able to obtain and maintain up to a Top Secret clearance due to our customer requirements and the nature of the work that we do.

Preferred Qualifications:

An Active Secret or higher Security Clearance.

Experience with Government Contracts (IDIQ, MATOC, & SATOC's, etc.).

A General Contractors License, Mechanical, and/or Electrical license within the region or similar is strongly preferred.

Physical Considerations:

Must be able to walk construction sites with uneven surfaces, carry up to 25 lbs., climb stairs and ladders, and work both indoors and outdoors in severe weather conditions, and in dust generating environments.

Must be able to crawl to get to wherever a problem is so that you can see it for yourself.

Applicants must be able to wear Personal Protective Equipment (PPE) where required.

Equal Employment Opportunity Statement:

Chinook Systems Inc. is an Equal Opportunity Employer. We do not discriminate against anyone because of their differences, such as age, disability, ethnicity, religion, national origin, gender, gender identity and expression, or sexual orientation.

Chinook is committed to providing veteran employment opportunities to our service men and women.

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