Branch Operations Lead - Maryland East Market - Annapolis, Maryland

JPMorgan Chase • Annapolis, MD • 3w ago

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As a Branch Operations Lead in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.

Job responsibilities

Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture

Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings

Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Introduces customers to the branch team who will build relationships and assist with specialized financial needs

Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week

Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

Required qualifications, capabilities, and skills

High school degree, GED, or foreign equivalent

Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements

Availability to work Branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills 0

Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate

Strong desire and ability to influence, educate, and connect team, partners, and customers to technology

Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment

Some College level or military equivalent or 2+ years of branch banking experience

Training requirement

Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Annapolis,MD $24.48 - $29.95 / hour

Similar Jobs

Data Scientist, Operations Research

Cardinal Health • Annapolis, MD • 42min ago

IT & Engineering

What Data Science contributes to Cardinal Health The Data and Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipa...

42min ago

Go to Apply

Market Area Coordinator

Ford Motor Company • Annapolis, MD • 4h ago

Market Area Coordinator At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for t...

4h ago

Go to Apply

D365 Supply Chain Management Solution Architect - Manager - Consulting - Location OPEN

EY • Annapolis, MD • 4h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Jo...

4h ago

Go to Apply

Supervisor, Finance Operations - Pricing Services

Cardinal Health • Annapolis, MD • 4h ago

Finance & Accounting

What Finance Operations contributes to Cardinal Health Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financi...

4h ago

Go to Apply

Customer Service Representative

CAI • Annapolis, MD • 4h ago

Management & Administrative

Job ID Number R5250 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Customer Service Representative ready to take us to the next level! If you are located i...

4h ago

Go to Apply

Finance Assistant

Antwerpen Automotive • Pasadena, MD • 4h ago

Finance & Accounting

VW Finance Assistant | Antwerpen VW | 8065 Ritchie Hwy | Pasadena, MD. 21122 Ask for Mike Williams (General Manager) 410-760-6300 This opportunity is an entry level with an opportunity for advancement and upward incom...

4h ago

Go to Apply

Sr. Finance Manager - (Remote: EST/CST Preferred)

CBRE • Annapolis, MD • 4h ago

Finance & Accounting

Sr. Finance Manager - (Remote: EST/CST Preferred) Job ID 218062 Posted 30-Apr-2025 Service line GWS Segment Role @type Full-time Areas of Interest Accounting/Finance Location(s) Remote - US - Rem...

4h ago

Go to Apply

Travel Physical Therapist - Passport

ATI Physical Therapy • Pasadena, MD • 4h ago

Hospital & Medical

Overview The Position is Eligible for Relocation Bonus. Explore ATI Launch and Explore ATI Passport are internal Physical Therapist travel programs offered by ATI,tailored to recent graduates, those looking to retur...

4h ago

Go to Apply

Travel Physical Therapist - Passport

ATI Physical Therapy • Gambrills, MD • 4h ago

Hospital & Medical

4h ago

Go to Apply

Travel Physical Therapist - Passport

ATI Physical Therapy • Glen Burnie, MD • 4h ago

Hospital & Medical

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.