Customer Service Representative

Justrite Manufacturing Company, LLC • Broomfield, CO • 3w ago

Description

About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. Temporary, off-site, and transportation-based worksites present unique safety and compliance challenges that our Jobsite Motion Safety division addresses with a robust range of portable, durable, and self-contained products. Our jobsite solutions include ground protection, spill containment, wheel chocks, hazardous materials storage, hazard signage, emergency response kits, and safety training resources. By tackling various aspects of jobsite safety, we empower organizations to strengthen their safety protocols, improve operational efficiency, and foster a culture of safety across all locations. The Contribution You'll bring to this Role: The purpose of this position is to serve as the key contact for both external and internal customers regarding all Chemical Safety JSG product lines via telephone or online replies. This position supports the customer fulfillment process by performing all aspects of customer order management The ability to review and recommend improvements and enhancements within Customer Service and JMC systems and processes is key to ensure the best customer experience. In this role, you will report directly to the Customer Service Manager, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: As a member of our Customer Service team, you'll join a dedicated team committed to delivering exceptional service and support in the safety industry. Your role will involve guiding customer service operations to ensure high standards of responsiveness and problem resolution, while fostering a proactive approach to customer satisfaction. You'll have the opportunity to drive improvements, implement innovative solutions, and collaborate with top professionals across the company. This position allows you to make a significant impact on our customer relationships and uphold Justrite's reputation as a leader in safety and protection. What You'll Do at Justrite: Process external and internal orders to ensure accurate and timely deliveries with the focus on departmental standards for quality, efficiency and productivity. This includes all ordering methods Research, analyze and provide solutions to customer service issues daily, such as product availability, invoice, and proof of delivery, distribution, pricing and logistics issues. Pro-actively maintain open communications with Sales, Marketing, Credit, Shipping/Traffic and Planning to resolve and identify process/customer issues/opportunities. Issue return authorization and billing adjustment requests for billing reconciliation. Manage specific customer requirements with key customers. Demonstrate strong customer service product knowledge, willingness to help customers and dive into assisting others as needed Keep current on product information/knowledge, marketing and system capabilities. Investigate, review and recommend improvements within JMC customer touching areas. Develop, distribute and monitor customer surveys to assist with information mining. Prepare reports, identify trends and communicate to management as requested Diligently follows safe work practices for yourself and team members at all times.

Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: High school graduate or equivalent. Two + years of Customer Service experience in a fast - paced business environment Knowledge of Salesforce Additional qualifications that could help you succeed even further in this role include: Positive attitude and desire to grow internally with the company Professional telephone etiquette with all internal and external customers Must be computer literate and experienced in Microsoft Office applications Ability to organize, set priorities, meet deadlines and perform multi-tasks. Excellent communication and interpersonal skills and detail oriented Bi-Lingual in Spanish would be a plus Compensation: The position offers a competitive base salary ranging to $22-23/hour Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific

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