Senior Operations Manager

ABM Industries • Berkeley, MO • 3w ago

We are seeking a dynamic and experienced Senior Operations Manager to manage and grow our strategic partnership with Boeing. The ideal candidate will be responsible for overseeing the day-to-day relationship, ensuring customer satisfaction, and driving business growth by identifying new opportunities within the Boeing account. This role requires excellent communication skills, and a proactive approach to account management.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\2025\Employee\Benefits\Staff\&\Management_No%20Date%209.5.24.pdf)

We are seeking a dynamic and experienced Operations Manager to manage and grow our strategic partnership with Boeing. The ideal candidate will be responsible for overseeing the day-to-day relationship, ensuring customer satisfaction, and driving business growth by identifying new opportunities within the Boeing account. This role requires excellent communication skills, and a proactive approach to account management.

Key Responsibilities:

Serve as the primary point of contact for Boeing, fostering strong, long-term relationships with key stakeholders.

Understand Boeing's business needs, objectives, and challenges, and provide tailored solutions to meet their requirements.

Develop and implement account strategies to achieve sales targets and business objectives.

Coordinate with internal teams, including sales, engineering, product development, and customer support, to ensure seamless service delivery.

Identify and pursue new business opportunities within the Boeing account to drive growth.

Monitor account performance, track key metrics, and prepare regular reports on account status, sales forecasts, and business opportunities.

Negotiate contracts, pricing, and terms of service with ABM operations in collaboration with legal and finance teams.

Resolve any issues or conflicts that arise, ensuring a high level of customer satisfaction.

Stay informed about industry trends, market conditions, and competitors to provide strategic insights and recommendations.

Have a working knowledge of P&L statements.

Assumes responsibility for covering customer accounts as required to support vacancies, vacations, and holiday replacement coverage.

Execute Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies and zero incidents. Ensure that company policy and all safety requirements are administered properly

Assist operational teams with reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims

Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.

Reviews daily labor for assigned customer accounts

Cultivate relationship with customers to ensure district meets service contract requirements and ensure customer retention.

Qualifications:

Excellent communication, negotiation, and interpersonal skills.

Ability to build and maintain strong client relationships.

Strategic thinking and problem-solving abilities.

Must be able to prepare documents using Microsoft Office Suite including Word, Excel, and PowerPoint.

Excellent communication skills both written and verbal.

Must have experience in a customer focused environment.

Proven ability to work with and communicate with front line employees as well as upper-level management team.

Proficiency in CRM software and Microsoft Office Suite.

Ability to work independently and collaboratively within a team.

Strong organizational skills and attention to detail.

Willingness to travel as needed to meet with clients and attend industry events.

Preferred Skills:

Bachelor's degree preferred but not required

Proven experience as an Operations Manager or in a similar role , within the aerospace or defense industry preferred

Strong understanding of the aerospace market, including key players, trends, and regulatory requirements preferred

Experience working directly with Boeing or other major aerospace companies.

Knowledge of aerospace manufacturing processes and supply chain management.

Familiarity with government contracting and compliance.

Compensation:

Competitive salary based on experience.

Performance-based bonuses.

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Professional development and career growth opportunities.

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