Entry Level Technical Support Specialist

TEKsystems • Rosemont, IL • 3w ago

Job Description

Responsibilities:

Provide first-call resolution technical support to customers via telephone and email, regardless of product or problem complexity.

Deliver professional, top-quality customer service to all customers.

Troubleshoot, diagnose, and resolve issues related to product functionality, connectivity, and software product failures.

Participate in product testing, version updates, and rollouts.

Communicate issues clearly and effectively.

Accurately document all customer interactions in the CRM system.

Demonstrate teamwork by sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations.

Skills:

Customer service oriented

Call center experience

Computer troubleshooting and support

IT training and support

Top Skills:

Customer service oriented

Call center experience

Computer troubleshooting and support

Additional Skills & Qualifications:

Must-Have Skills:

At least 1 year of customer service experience, preferably in a call center.

Help desk experience or ability to build computers.

Strong verbal and written communication skills; must be able to clearly communicate in English.

Comfortable navigating Windows environments.

Familiar with basic installation and troubleshooting of Windows computer applications.

High school diploma.

Preferred Skills:

Experience with command prompts.

Disqualifiers:

Candidates without customer service experience.

Overqualified candidates with extensive help desk experience.

Soft Skills:

Ability to give clear directions to callers. (They do not need to know how to solve each problem but must be able to communicate clearly and use their training to help solve problems).

Able to explain technical processes in simple terms to customers.

Experience Level:

Entry Level

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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