As an Avionics/Electrical BGA Field Service Engineer and part of the Americas FSE team here at Honeywell, you will provide world class Avionics/Electrical technical support on-site at an OEM customer in Broomfield, Colorado, and other Business General Aviation (BGA) customers by driving satisfaction and effortless experience. You will investigate and resolve technical issues primarily serving the OEM customer, Service Centers, and other BGA customers by driving satisfaction and effortless experience.
In addition, you will provide electrical and/or mechanical technical support remotely on-site at OEM customer location as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during the issue resolution process. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service. You will provide onsite technical expertise for all Honeywell Avionics systems, on Pilatus aircrafts platforms (PC-12 and PC-24) and you will capture and reuse the knowledge gained through a knowledge management process. You will participate and/or lead continuous improvement projects that improve the customer experience.
You will report directly to our Sr Field Service Engineering Manager.
**Must reside within 30-50 miles radius of Broomfield, CO
KEY RESPONSIBILITIES
Single point of contact/customer focal in providing technical support onsite at OEM customer facility, OEM Tech support team and Service Centers for all Honeywell avionics/electrical and/or mechanical product and system technical issues
Support Pilatus initial aircraft delivery to operator and will provide comprehensive new airplane customer introductions that will accelerates the operator familiarity with Honeywell products/system leading to an increase of dispatch reliability for our customers
Knowledgeable on all Honeywell Electrical/Avionics product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment
Specific platform working experience on Pilatus PC-12 and PC-24 aircrafts
Provide remote avionics troubleshooting - Resolve complex technical issues regarding installation, maintenance, troubleshooting, repair, operation, modification, and certification of Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc
Provide direct troubleshooting assistance to the assigned OEM customer, Service Center personnel who maintain the PC-12 and Pc-24 fleet and other BGA and/or Airline Customers and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary
Substantial BGA and/or Air Transport and Regional (ATR) experience, and knowledge
Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services
Route and escalate of technical and business issues within the support organization
Exhibits sound independent judgment in assessing priorities, needs, and problem resolution
Manage and document customer communications via SFDC and own case closure
Analyze technical issues and determine corrective action plan
Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft
Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across the internal functions and generate solutions to customers
Attend daily customer meetings
Ensure positive Honeywell image
Interact effectively under established MOS
Report imminent Aircraft on Ground (AOG) and significant issues affecting dispatch or by customer request to ATS
Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required
Build relationships with assigned OEM, BGA and/or Airline Customers with periodic visits regularly scheduled calls and face-to-face quarterly visits/meetings at assigned OEM, BGA, and/or Airline Customers locations
Support ATS (Hub) on network responding to CASES from customers
Provide AOG and on-wing support, both routine and emergency
Proactively evaluate circumstances and drive resolution of issues
Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer
Maintenance and troubleshooting of avionic/mechanical products
Maintain ownership of technical issue through closure
Participate actively in technical expert teams
Contribute to knowledge management of technical issues for easy re-use
Provide significant collaboration and coaching to peers, based on knowledge and expertise
Participate in project teams: product/technical related, process related, organizational related
Troubleshooting various Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc
Will be required, on occasion to work off-hours, on weekends, and/or holidays in support of assigned BGA, Service Centers, and/or Airline Customer operation
Ability to travel at short notice to support customer issues including aircraft on ground
Travel: up to 15% US
The salary range for this position is $84,600.00-$115,000.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance, Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
MUST HAVES
6+ years of experience troubleshooting Avionics systems on business, commercial, and/or military aircraft
5+ years' customer facing support experience and/or products
Extensive experience working on/advanced troubleshooting Honeywell Integrated Avionic system for Pilatus PC-12 and PC-24 fleet and other BGA aircraft platforms and Avionics/Electrical systems
High School Diploma or GED
WE VALUE
Bachelor's degree in engineering or related technical fields
Business General Aviation and/or Airline experience or knowledge would be desirable
Airframe and Powerplant (A&P) license or equivalent desired
Network administrator or working knowledge computer networks
FCC radio license
Proven experience in avionics and mechanical/aviation/aerospace
Knowledge of aircraft maintenance and flight operations
Satellite Communications experience; cabin gateways, high speed data terminals, L-Band and KA-Band systems
Utilization of Accelerator and tools to streamline work processes
Ability to work independently with little supervision
Strong customer-centric mindset
Ability to think clearly and remain professional under stress induced and time pressure situations
Strong time management skills with the ability to manage conflicting priorities
Strong written and verbal communication skills
Ability to develop and continuously improve processes
Microsoft office skills (Excel, Word, PPT, Outlook, Teams)
Saleforce.com (SFDC), NICE InContact, Team Center
Ability to take decisions under pressure, adaptability to change and strong analytical skills
Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
Strong interpersonal skills and ability to form valuable professional relationships
Strong time management skills with the ability to manage conflicting priorities
Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.
Experience in minimizing defects and improving processes using Lean Six Sigma tools
Knowledge Management Systems
Aerospace business acumen
Ability to proactively evaluate circumstances and drive resolution of issues
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless engagement systems, mechanical components and more, and engage many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as self-reliant and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit https://aerospace.honeywell.com/
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
