IT Support Engineer

Danaher Corporation • Indianapolis, IN • 3w ago

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The R&D IT Support Engineer is responsible for managing incoming support tickets, investigating customer issues, and providing troubleshooting assistance. This role involves technical research for solutions including root cause analysis and solution development. The engineer will also create and monitor support requests through Dassault Systems while developing long-term relationships with customers through excellent support and proactive problem-solving.

In this role, you will have the opportunity to:

Manage and resolve customer issues by handling incoming tickets and conducting technical research.

Perform local and remote troubleshooting sessions to identify and implement solutions.

Create, monitor, and follow up on Support Requests via Dassault Systems.

Drive continuous improvement by identifying areas for enhancement and contributing to engineering service roadmaps.

Build strong customer relationships through proactive support and effective communication

The essential requirements of the job include:

Bachelor's degree with a degree in Engineering, Information Technology, or Computer Science preferred or equivalent experience.

Proficient with general troubleshooting including in areas such as Windows OS, Windows registry, firewalls, anti-malware applications, and networking

Demonstrated experience in scripting/development with any programming or scripting language

Excellent written and verbal communication skills including proven experience creating high quality systems documentation

It would be a plus if you also possess previous experience in:

Experience with ENOVIA, 3DEXPERIENCE or experience with other Dassault Systems software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) or other related software (PTC, Siemens, Autodesk, etc.)

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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