Position Title:Information Technology Support
Job Group:Professional & Scientific
Required Minimum Qualifications:High School diploma or equivalent
Preferred Qualifications:Associate's or Bachelor's degree in a related field
Experience with IT end-user support in a service-oriented organization
Experience with managing Microsoft operating systems
Experience with managing Apple products
Experience with Android phones
Experience with endpoint management systems such as Intune, MECM, or Jamf
Experience with Active Directory and Group Policy
Experience managing trouble tickets in a ticket system
Job Description:
Summary
Iowa State University has a great opportunity to grow your career in the role of Information Technology Support I or II serving Facilities Planning and Management (FPM) and reporting to Information Technology Services (ITS) where you will deliver a customer success infrastructure that provides successful technical support to FPM and the Iowa State community.?
In this role, you will be working in a technical environment primarily supporting the IT needs of FPM. This will involve answering questions and providing on-site support to promote quick and accurate resolutions, ordering hardware, updating software, managing inventory, planning upgrades, writing technical documentation, and performing special projects when needed. The position will respond to IT-related equipment issues and ensure quality customer interactions with students and staff.
ABOUT THE DEPARTMENTS: Information Technology Services provides core computing, network services, enterprise systems, and information security resources to students, faculty, and staff. ?ITS?also collaborates with technology experts campus-wide to provide specialized IT resources to academic and business units. Facilities Planning & Management is an organization that is dedicated to the maintenance and enhancement of Iowa State University. FPM is one of the largest departments on campus and currently employs over 450 full-time employees and students combined.
Information Technology Support I - Provides routine technical support and troubleshooting to users covering a broad variety of hardware and software. Acts as a resource and provides information to users utilizing specialized knowledge. May act as the first tier of support.
Information Technology Support II - Provides technical support and troubleshooting to users covering a broad variety of hardware and software. Acta as a resource and provide information to users utilizing specialized knowledge. May act as the first or second tier support
This position will be hired as a Information Technology Support I or II depending on the candidate's experience.
For the Information Technology Support I, the required minimum qualification is a High School diploma or equivalent . The pay grade is a PS806.
For the Information Technology Support II, the required minimum qualification is a High school diploma or equivalent and 2 years of related experience . The pay grade is a PS807.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS806
Application Instructions:
To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:- Retirement benefits including defined benefit and defined contribution plans- Generous vacation, holiday and sick time and leave plans- Onsite childcare (Ames, Iowa)- Life insurance and long-term disability- Flexible Spending Accounts- Various voluntary benefits and discounts- Employee Assistance Program- Wellbeing program- Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: April 3, 2025
Posting Close Date:April 16, 2025
Job Requisition Number:R16705
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
