Lead UX Operations Manager - Guest UX

Target • Minneapolis, MN • 3w ago

The pay range is $113,000.00 - $203,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.?Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.?Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .

About Target :?

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here (https://corporate.target.com/about) .

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target's guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business- and being a part of the team means you will play a critical role for Target's digital experience by increasing ease, simplicity, value, and delight for every touchpoint.??

About the role :??

As a Lead UX Operations Manager supporting our Guest UX team, you'll play a key role in shaping how our teams work together to deliver world-class digital experiences. You'll help teams build the routines, rhythms, and frameworks that drive clarity in planning, accelerate decision-making, and enable continuous improvement at scale.

In this role, you will be responsible for creating efficient processes and measures that generate high-quality outputs to support scalable solutions for our user experience team. In collaboration with UX leadership and cross-functional partners, you will focus on establishing models that support the UX team in key areas like management reporting, metric development, communication, collaboration and tools management. You'll champion user-centered and design-thinking processes to solve complex problems with a highly cross-functional team.

Responsibilities :

Collaborate with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers

Design and manage reporting mechanisms and feedback loops that surface UX progress, blockers, and opportunities-connecting UX impact to broader business and guest outcomes

Establish clear processes for design delivery, defining who needs to review work and when

Lead the development and guardianship of standardized, scalable Design Operations processes across the organization, contributing best practices and adoptable ways of working that support the total enterprise

Use metrics and insights to monitor the health of workflows, identify operational inefficiencies, and recommend continuous improvements

Act as a connective tissue between UX and partner operations functions (e.g., product operations, TPMs), ensuring coordination while maintaining focus on design impact and team enablement

Help integrate emerging technologies and tools into the product development lifecycle in partnership with product, design, and tech leaders

Foster an environment of transparency, shared understanding, and continuous learning across cross-functional teams

About you:??

7+years of experience in digital software product work, with inhouse or agency product design teams

A portfolio featuring design operations and/or design program management work

Demonstrated knowledge of UX design processes and best practices

Proven track record in leading process among peers to improve team best practices to continue to scale and improve the operations function within the organization

Ability to work on multiple, high profile workstreams at once; Managing prioritization, execution and stakeholder/leader management to complete work and deliver results on time

Able to work well in a large organization with many partners, with a demonstrated track record of building deep relationships and influencing peers and leaders

Strongability to navigate ambiguity and use strategic approaches to solve complicated problems withexcellent collaboration skills to pull partners into your work process

Excellent communication skills-you can clearly articulate your thinking and influence others with logic, empathy, and data

Experience mentoring and supporting the growth of others within a team

Exhibit a growth mindset

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target's needs. A Hybrid/Flex for Your Day work arrangement means the team member's core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here (http://corporate.target.com/about/locations/twin-cities-market) if you are curious to learn more about Minnesota.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_E

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.

Application deadline is : 04/08/2025

Target

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