Operations Manager - Dedicated

SHI • Somerset, NJ • 3w ago

Job Summary

The Inside Sales Operations Manager - Dedicated will support Account Executives. This role is responsible for administering operational tasks for sales teams as they relate to onboarding new customers and new lines of business opportunities, as well as maintaining relationships with existing customers.

This position will report into the Inside Sales Manager - Operations within the Inside Sales department.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Responsibilities

Include, but are not limited to:

Business Intelligence (BI) Reporting assistance and regional data analysis

SharePoint site documentation management and maintenance

Escalation of issues and concerns to appropriate leadership

Assist Account Executive with current and new business unit initiative planning

Maintain customized SHI.com catalogs for customers

Checking that all Partner Services opportunities and confirming services have been completed

Attend customer facing meetings or conference calls for project/solution requirement gathering

Tracking to ensure all functional specifications of project are accurately documented and meet customer business requirements using OneNote, MS Teams, or SharePoint

Communicate tracking results to team and customers via emails, BI reporting, Excel, etc.

Coordinate and oversee new and existing customer roll out plans to ensure process is being followed and is efficient

Frequently updating customers on progress or issues of orders and services

Regularly communicate status of work to manager via 1 on 1s, OneNote updates, team meetings, etc.

Execute sales work procedures in conjunction with sales teams

Communicate instructions on internal process for new and existing work to inside sales teams

Communicating with sales teams and warehouse employees regarding all Integration Center projects and ensuring all aspects of projects are completed within customers deadlines

Qualifications

Bachelor's degree or minimum 2 years of relevant inside sales experience in a corporate or office setting

Strong understanding and working knowledge of sales structure and processes

Required Skills

Capable of driving projects to completion while overcoming internal and external barriers

Strong verbal and written communication skills

Ability to learn fast and absorb knowledge on a daily basis

Able to adapt quickly to changes and work as part of a team in a fast-paced environment

Excellent multi-tasking and organizational skills

Able to be confident and assertive

Ability to overcome internal and external barriers

Able to handle multiple issues simultaneously

Preferred/Qualifications Skills:

Experience with the following applications is helpful, but not required:

Microsoft Dynamics AX and CRM

Microsoft Office applications, in particular Outlook and Excel

Microsoft Office SharePoint

Microsoft Office OneNote

Microsoft Business Intellance

Knowledge of warehouse structure and Configuration services is a plus

Knowledge in product Catalog

Sales Experiance

Additional Information

The estimated annual pay range for this position is $50,000 - $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status.

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Job Locations US-NJ-Somerset

Requisition ID 2024-18722

Approved Min (Total Target Comp) USD $50,000.00/Yr.

Approved Max (Total Target Comp) USD $85,000.00/Yr.

Compensation Structure Flat Base

Category Inside/Outside Sales

SHI

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