Customer Service Supervisor

WAWA • Coal Township, PA • 3w ago

Soar with us at Wawa.

We believe we can make life a little better every day -- one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high -- together. We're team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.

Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.

Provide direction, motivation, and coaching for associates during the shift.

Ensure the 24/7 execution of all customer service programs and processes.

Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.

Complete cash and lottery processes.

Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.

Check in vendors.

Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment

Excellent oral and written communication skills

Excellent customer service skills

Ability to work with little or no supervision

Excellent relationship building and leadership skills

Detail oriented and excellent organizational skills

Ability to defuse issues using de-escalation and problem solving techniques

Proven self-starter with demonstrated ability to make decisions

Ability to learn and utilize the store's technology

Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

Must be able to lift and carry up to 35 lbs

Must have reliable transportation

Must be at least 18 years old to be considered for this role

Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent

Ability to work 35 -- 40 hours per week

Experience effectively implementing change and demonstrated results in execution

Flexible availability which may include allshifts, weekends, and holidays, based on business needs

Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred

Experience training, sales building, management of expenses, and food service menu planning

Experienced in all areas of store operations, including foodservice

Experience leading, developing and selecting teams preferred

Proven and consistently demonstrated skills in the following:

Exceptional Customer Service

Relationship Building

Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

WAWA

Go to Apply

Share this job

Similar Jobs

Administrative Assistant Senior (Enterprise Analytics)

Geisinger • Danville, PA • 3w ago

Management & Administrative

Job Summary Responsible for providing advanced administrative support to the department. Ensures advanced administrative activities to provide efficiency and organization to the department. Reporting structure: Associ...

3w ago

Go to Apply

Wawa Management Hiring Event

WAWA • Sunbury, PA • 3w ago

Management & Administrative

Are you ready to take flight on a new adventure? At Wawa, the sky's the limit, and we're looking for talented individuals like you to join our flock! Come be part of a brand that is committed to putting people first,...

3w ago

Go to Apply

Administrative Assistant- Facilities- Full Time/ Days

Geisinger • Danville, PA • 4w ago

Management & Administrative

Job Summary Supports department director through a variety of tasks related to organization and communication. Responsible for maintaining knowledge of a variety of the field's concepts, practices and procedures. May...

4w ago

Go to Apply

Registered Nurse

LHC Group Inc. • Selinsgrove, PA • 1d ago

Hospital & Medical

Reference #: 2025009868 Summary We are hiring for a Full Time Registered Nurse to join our team in Selinsgrove, PA! At Geisinger Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust...

1d ago

Go to Apply

Shift Supervisor Trainee

CVS Health • Northumberland, PA • 1d ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions com...

1d ago

Go to Apply

Warehouse Part Time Days

Lowe's • Selinsgrove, PA • 3d ago

Manufacturing & Warehouse

Your Impact at Lowe's Receiver/Stocker associates help keep our stores running and provide access to the products our customers need. If you are an active, organized, and safety-minded person with a keen eye for detai...

3d ago

Go to Apply

Sales Support

Fastenal Company • Elysburg, PA • 4d ago

Sales & Marketing

Reference #: 594642 Job Description Sales Support 207 Progress Rd, Elysburg, PA 17824 PA091 Part-time Shift(s): MON TUE WED THU FRI 8:00am - 3:00pm Up to 28 hours/week OVERVIEW: Working as Part-time Sales Support, you...

4d ago

Go to Apply

PT Assistant

Genesis Healthcare • Sunbury, PA • 4d ago

Overview At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for...

4d ago

Go to Apply

RN Care Transition Coordinator Hospice

LHC Group Inc. • Danville, PA • 1w ago

Hospital & Medical

Reference #: 2025009521 Summary We are hiring for a Care Transition Coordinator- RN/LPN or MSW with Hospice Experience. At Geisinger Hospice of Danville, a part of LHC Group, we embrace a culture of caring, belongin...

1w ago

Go to Apply

Warehouse Order Picker

Performance Food Group • Coal Township, PA • 1w ago

Manufacturing & Warehouse

119525BR Job Title: Warehouse Order Picker Location: Performance Foodservice Eastern PA (0551) Job Description: Position Details: Pay - Starts at $20/hr during training; After training average hourly pay r...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.