Account Manager - Agency

United Airlines • Chicago, IL • 2w ago

Description

Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what's next with us. Let's define tomorrow together.

At United, we strive to provide only the best travel experiences - to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

Key Responsibilities:

The Account Manager in collaboration with the Global/National Account Manager will maximize share growth at assigned Global/National Travel Management Company accounts. Increased revenue, share and contract performance with focus on high yield domestic, international, corporate and leisure revenues. Agreements, initiatives, and events are calibrated to maximize performance against business objectives.

Account Management, Business Planning, and Administration

Supports Global Account Manager with day-to-day account management responsibilities, including resolution of service issues, capturing competitive intelligence, account planning, performance reporting, budgeting, and preparing client-facing presentation materials. Taking ownership of assigned areas within the TMC portfolio.

Analytical Problem Solving

Monitors and analyzes agency performance data to find opportunities and threats and collaborates with internal/external collaborators to develop and implement action plans to drive share to United.

Leverages knowledge of digital selling tools and booking technologies to ensure that United is advantageously displayed in applicable selling channels.

Increase UA Visibility

Collaborates with Global Account Manager to increase UA visibility and selling capabilities within the agency. Activities include planning and execution of agent education events, leadership engagement meetings, promotional events, business planning sessions, and media planning.

Note: This position provides for a remote work arrangement, with preference toward candidates in Chicago, IL; Houston, TX; Denver, CO; Newark, NJ; New York City, NY; or Washington, D.C./Dulles. This position will be required to travel up to 50% of the time.

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's Degree or equivalent work experience

1+ years' experience in sales or airline management experience

Strong communication, analytical and negotiating skills

Proficiency in key business computer applications (ex. MS Office)

Ability to create and deliver exceptional client-facing presentations

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

MBA

CTE/GLP

Knowledge and user experience of the company's systems and data sources used within Sales

Salesforce/CRM system experience

Ability to quickly learn and leverage digital and social selling tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base pay range for this role is $62,415.00 to $85,140.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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