IT Support Engineer - Entry Level

Boston Engineering Corporation • Waltham, MA • 4w ago

Boston Engineering improves the way people work and live through innovative product design and novel engineering. We are product designers and engineers for the Medical, Industrial, Commercial, and Defense sectors. Experts in robotics, motion control and embedded systems, DFX, and digital transformation, we are ISO 9001 and ISO 13485 certified.? Seeking?innovative, passionate self-starters who are looking to work in an environment where curiosity and drive are encouraged and rewarded.?Founded in 1995, we are located in Waltham, MA. .

Boston Engineering is looking for an IT Support Engineer to assist with managing our internal help desk in a Windows/macOS environment. In this role, you'll be responsible for supporting end-users by troubleshooting, researching, and resolving a variety of technical issues. You'll handle support requests via phone, email, chat, and direct inquiries, ensuring that each issue is documented, tracked, and resolved in a timely manner.

Successful candidates will have a strong background in computer systems and will help manage the Windows/macOS infrastructure of Boston Engineering.

In this role, you will:

Maintain hardware and software on workstations

Purchase hardware and software to support the infrastructure

Build and configure new workstations

Streamline and simplify workstation management processes

Train users on best practices, including security protocols

Troubleshoot and manage assigned network resources

Create and maintain IT-related documentation

You must have:

Excellent verbal and written communication skills required

Strong time management skills

Be well-versed in the open-source landscape

Experience with both Windows and macOS systems

This role is restricted to US persons (i.e., US citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 USC 1324b(a)(3)) due to access to export-controlled technology. Boston Engineering will require proof of status prior to employment.

Associate's Degree in Computer Science, Computer Engineering, or a related field

Working knowledge of Unix/Linux and Windows systems

Proven experience in developing and maintaining IT systems

Ability to obtain secret clearance

No relocation assistance available

0-3 years of relevant experience

Preferred Experience:

Operating Systems: Windows 10, Windows 11, CentOS/Red Hat, Ubuntu, macOS, Android, iOS

Licensing: Microsoft, FlexLM, SolidWorks, Altium

Programming: Batch, PowerShell, Bash, Python, Java, Perl

Infrastructure Applications: Active Directory, 365/Azure AD, LDAP, DNS, Apache, SVN, SSH, DHCP

Engineering Applications: Creo (Pro/E), SolidWorks, OrCAD, MathCAD, Matlab, Ansys, Altium, LabVIEW

Security Applications: Sophos Endpoint, Sophos UTM, PFSense, IPTables, FirewallD

This is an excellent opportunity for someone looking to grow their IT career with hands-on experience across a wide range of systems and technologies.

Location: Office-based role in Waltham, MA

Reports to: IT Manager

Salary Range: The final salary offer will be based on individual education, skills, and experience.

We offer a full employee benefit plan, including a matching 401 (k) plan, in an open, energetic working environment that fosters strong client relationships and an entrepreneurial team spirit.

Your application will not be considered complete without a submitted writing sample.

All your information will be kept confidential according to EEO guidelines.

Similar Jobs

Sr Manufacturing (Fixture Design) Engineer

Actalent • Newton, MA • 4h ago

IT & Engineering

Job Title: Fixture Design Engineer Job Description The Senior Manufacturing Fixture Design Engineer will play a crucial role in the R&D organization, contributing to the development of the next-generation roboti...

4h ago

Go to Apply

Sr. Technical Content Developer, Design & Manufacturing (D&M) Data and Processes

Autodesk • Boston, MA • 4h ago

IT & Engineering

Job Requisition ID # 25WD87960 The translation into French can be found below!/La traduction en français se trouve ci-dessous! Position Overview As a Senior Technical Content Developer, D&M Data and Process...

4h ago

Go to Apply

Senior Software Engineer

Teradata • Boston, MA • 7h ago

IT & Engineering

Our Company At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI,...

7h ago

Go to Apply

Software Engineer

Red Hat • Boston, MA • 7h ago

IT & Engineering

Job Summary: Are you ready to join a game-changing open-source AI platform that harnesses the power of hybrid cloud to drive innovation? The Red Hat OpenShift AI (RHOAI) team is looking for a Software Engineer with...

7h ago

Go to Apply

Cybersecurity Data Scientist - Automation & AI (Remote)

Merck • Boston, MA • 9h ago

IT & Engineering

Job Description Position Summary: We are hiring a Cybersecurity Data Scientist to join the Cybersecurity Automation & AI team. This is a builder role inside a cybersecurity engineering organization-not a researc...

9h ago

Go to Apply

Data Scientist, Medicare Analytics

Blue Cross Blue Shield of Massachusetts • Boston, MA • 9h ago

IT & Engineering

Ready to help us transform healthcare? Bring your true colors to blue. What We Need As a core member of the Performance Measurement and Improvement team, the Data Scientist supports analytic activities associated wi...

9h ago

Go to Apply

Data Scientist II (Remote/ Hybrid MA or MN)

RELX INC • Cambridge, MA • 9h ago

IT & Engineering

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes driv...

9h ago

Go to Apply

Electrical Test Engineer II

Textron • Wilmington, MA • 13h ago

IT & Engineering

Electrical Test Engineer II Description About This Role We believe people should love what they do - in this role, you will be responsible for: Responsibilities Provide test engineering support to identify and...

13h ago

Go to Apply

Electrical Engineer - Data Centers Job Details | Black & Veatch Family of Companies

Black & Veatch • Burlington, MA • 13h ago

IT & Engineering

Electrical Engineer - Data Centers Date: Apr 28, 2025 Location: Canonsburg, PA, US US Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an...

13h ago

Go to Apply

Staff Software Engineer

Teradata • Boston, MA • 1d ago

IT & Engineering

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.