Customer Support Account Manager

Cook Medical • Bloomington, IN • 4w ago

Overview

The Account Manager will be the liaison between customers and cross-functional internal teams, ensuring our solutions are timely and successfully delivered according to customer needs and improving the entire customer experience.

Responsibilities

Central point of contact for strategic interactions with the customer for all matters, including non-clinical inquiries, and assist with urgent requests or issue escalations as needed.

Provide analysis of possible operational efficiencies (including order rejections, order frequency and patterns, freight analysis, GS1 standards, etc.).

Effectively navigate internal stakeholders (Operations, Warehouse, Customer Support, AR, Product Management, Regulatory) on behalf of the customer to represent their needs.

Develop a trusted advisor relationship with target accounts, corporate stakeholders, and Divisions.

Provide published and customized reporting for customer and internal functions.

Develop and implement strategies to enhance customer experiences by understanding their account needs and determining the most effective ways to fulfill those needs.

Identify, pursue, and support new business opportunities.

Work closely with project teams to pilot and implement solutions for target customers.

Attend meetings (either remote or in person) with the customer to foster the account relationship and bring feedback to the department.

Facilitate continuous improvement projects relative to assigned accounts.

Provide direct support to account executive(s) serving as primary account lead at targeted accounts, cross-divisionally.

Must maintain company quality and quantity standards.

Qualifications

Education and/or Work Experience Requirements:

Bachelor's degree or experience of such kind and amount as to provide a comparable background.

3 years proven work experience as an Account Manager, Key Account Manager, or other relevant experience.

Qualification Requirements:

High analytical skillset, comfortable working with large amounts of data, with extreme proficiency in spreadsheet creation and manipulation

Able to present, communicate, and influence effectively internally and externally at all levels within organizations, including executive audiences.

Must have effective communication skills and ability to work in collaborative and independent work situations and environments with minimal supervision.

Ability to remain calm and receptive in fast-paced situations.

Experience in delivering client-focused solutions based on customer needs.

Working knowledge of continuous improvement and project management preferred.

Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook).

Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Physical Requirements:

Ability to travel domestically and provide occasional after-hours support.

Works under general office environmental conditions.

Sitting for extended periods.

Utilizes close visual acuity for working with computers and equipment.

Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.

Requisition ID2025-16380

Posting Date6 hours ago(3/31/2025 4:09 PM)

Job Location(s)Bloomington IN United States

Job LocationsUS-IN-Bloomington

Travel10-20%

Position TypeFull Time

CompanyCook Medical LLC

CategoryCustomer Svc/Support/Tenders

Similar Jobs

Senior Supervisor, Supply Chain - Logistics - Weekend Days Shift

Novo Nordisk • Bloomington, IN • 5d ago

Management & Administrative

About the Department At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, an...

5d ago

Go to Apply

Operations Manager

CVS Health • Nashville, IN • 5d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions com...

5d ago

Go to Apply

Material Handler II, Supply Chain - Logistics

Novo Nordisk • Bloomington, IN • 1w ago

Management & Administrative

1w ago

Go to Apply

Material Handler I, Supply Chain - Logistics PM Shift

Novo Nordisk • Bloomington, IN • 2w ago

Management & Administrative

2w ago

Go to Apply

Operations Manager

CVS Health • Spencer, IN • 2w ago

Management & Administrative

2w ago

Go to Apply

Material Handler I, Supply Chain - Logistics

Novo Nordisk • Bloomington, IN • 2w ago

Management & Administrative

2w ago

Go to Apply

ALS Lab Manager

Contact Government Services, LLC • Bloomington, IN • 3w ago

Management & Administrative

Automated Litigation Support Lab Manager Employment Type: Full-Time, Experienced Department: Finance As a CGS ALS Lab Manager, you will leverage industry knowledge, and market research, and have wide-ranging expe...

3w ago

Go to Apply

Senior ALS Lab Manager

Contact Government Services, LLC • Bloomington, IN • 3w ago

Management & Administrative

Senior Automated Litigation Support Lab Manager Employment Type: Full-Time, Experienced Department: Finance As a CGS Senior ALS Lab Manager, you will leverage industry knowledge, and market research, and have wid...

3w ago

Go to Apply

Medical Lab Tech -

Prime Healthcare • Bloomington, IN • 1d ago

Hospital & Medical

Overview At Monroe Hospital, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, a Top-15 hospital system in the United States, M...

1d ago

Go to Apply

Entry-Level Cad Technician

Actalent • Bloomington, IN • 5d ago

IT & Engineering

Job Title: Entry-Level CAD Technician Job Description Our client is seeking an Entry-Level CAD Technician with a background in AutoCAD and/or survey to join their team. The successful candidate will work closely wit...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.