As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
This position is responsible for applying technical knowledge of Microsoft SQL Server, system architecture and tables, and business intelligence (BI)/data visualization tools (e.g. Spotfire, PowerBI), and analyzing/managing large amounts of data to support client analytics and reporting. Provides business and technical guidance to technical teams to drive client-facing deliverables. Acts as business lead on client reporting platform project(s), which includes strategy development, change management, and providing subject matter expertise to technical teams. Manages offshore team through data quality management project.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. This role is a crucial bridge between the technical team and the overall project goals, ensuring that solutions are handled effectively and efficiently
Drives vision and strategy for client reporting platform roadmap items and works with technical team to prioritize according to customer/stakeholder needs
Act as a product evangelist, representing the product and develop solutions for internal and external customer reporting needs
Create and deliver compelling product presentations and demonstrations to stakeholders and customers
Problem-Solving and Decision-Making
Analyzing complex technical issues and find effective solutions. Provide business guidance (SME) to technical team to drive resolution of product defects/enhancements
Making critical technical decisions that are scalable.
Identifying and mitigating technical risks.
Communication and Stakeholder Engagement
Develop and execute a comprehensive communication strategy to drive product adoption and engagement.
Clearly communicate product vision, roadmap, and updates to internal and external stakeholders, including engineering, sales, and customers."
Collaborate closely with cross-functional teams to ensure alignment on product goals.
Provide regular updates on product performance and user feedback to senior management.
Provides management reporting to business leaders on recurring and as-needed basis
Lead change management efforts and drive internal and external adoption of reporting platform
Actively solicit and analyze user feedback through surveys, interviews, and usability testing, and translate insights into actionable product improvements.
Manage development and maintenance of product documentation, including user guides, FAQs, and release notes.
Monitor and evaluate the effectiveness of change management initiatives
Works with Learning & Development teams to prepare and conduct training sessions on existing and new users of the reporting platform
Act as second-level support for user questions and issues related to reporting platform
III. Supervisory Responsibilities
This job may have direct reports.
Assigns activities to other employees and may also train on technical activities related to the work assignments.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Master's Degree (accredited) in Business, Information Technology, Finance, Analytics or related field of study, or in lieu of degree, Bachelor's Degree (accredited) in Business, Information Technology, Finance, Analytics or related field of study and two (2) years of relevant experience.
Experience: Five (5) years experience in business/data analysis, project management, technical experience working with data (SQL), and technical experience with Business Intelligence tools (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
None required.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
Required to exert physical effort in handling objects less than 30 pounds rarely;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
Normal setting for this job is: office setting.
The expected base pay range for this position across the U.S. is $92,000- $118,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
In addition, this position is eligible for bonus.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
