Host

City Winery • Montgomery, NY • 4w ago

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons-bringing the wine country experience to the middle of a large city.

Position Summary

Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.

Minimum Qualifications

1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience

Strong work ethic, team player, and exceptional guest service skills

Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit

Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment

Aptitude to resolve problems

Ability to execute professional guest service experience

Ability to handle all guests with composure and hospitality

Polished presentation

Ability to work both independently and in a team environment

Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS

Ability to work a flexible schedule including days, nights, weekends, and holidays

Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 25 pounds

Overview of Responsibilities

Provide positive guest experience including greeting, conversing with, and thanking departing guests

Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan

Accommodate guest requests while seeking management approval when appropriate

Manage all call-ins and walk -in inquiries, directing to appropriate departmental contacts or taking

messages and communicating to such departments as necessary

Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly

Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries.

Maintain all reservations/seating through designated system

Provide guests with accurate wait time estimates during busy periods

Perform necessary opening/closing tasks

Rotate seating between different stations to ensure even workloads for waitstaff

Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant

Maintain menu knowledge, including ingredients, preparation methods, and allergen

information and communicate this information tableside to guests

Maintain organized, clean, and safe work areas at all times

Attend trainings, tastings, meetings, as needed

Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.

Perform all other reasonably assigned duties.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law.

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