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The 911 Telecommunicator receives, processes, and dispatches emergency and non-emergency calls for police, fire, EMS, and other public safety services. This position requires strong multitasking skills, quick decision making, and the ability to remain effective in unpredictable, high-pressure situations

Examples of Duties

The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.

Receives emergency and non-emergency calls and obtains pertinent information to determine the @type and level of service required

Dispatches police, fire, EMS, and other emergency units to locations requiring assistance, relaying accurate incident information; maintains communication with field units on assignment

Monitors the activity of multiple public safety radio frequencies

Operates a variety of communications equipment, including radio consoles, telephones, computer systems, and alarm monitoring equipment

Remains professional, calm, and courteous during communications with members of the public and emergency personnel

Enters, updates, and retrieves information from a variety of computer systems, including Microsoft Office and CAD

Creates and maintains accurate records, logs, and reports

Reads and interprets maps and maintains familiarity with major roads, streets, industrial areas, public buildings, and the general geographic location of the covered service area

Maintains current understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers

Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.

Typical Qualifications

High School Diploma or GED

Must pass a thorough background check and pre-employment drug and alcohol screening

Must successfully progress through 911 Telecommunicator training program within allotted timeframe

Must be able to work any assigned shift, including weekdays, weekends, overnight, and holidays

Intense concentration and prolonged attentiveness are required during emergency communications

Interaction with distraught or abusive individuals

Compensation and Benefits:Starting pay is $26.63 per hour and may vary based on qualifications and experience. Williams County provides generous benefits to full-time regular employees, paid sick and vacation leave, a fully paid health/dental/vision benefit plan for employees and dependents, term life insurance of $25,000, 100% contribution toward retirement benefits through the ND Public Employees Retirement System (employees are fully vested after 36 months), and 12 paid holidays each year. Rental housing may be available through Williams County.

To obtain more information about living in Williston, visit

All offers of employment are contingent upon successful completion of a background check, drug screening, and reference review.

WILLIAMS COUNTY

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911 Telecommunicator