The Service Team Administrative Assistant provides administrative support to the service and warranty team.

Responsibilities

Technician Paperwork - Track service job status and keep a record of all documents.

Quarterly Combustion College event planning.

Schedule service jobs

Maintain a calendar of service jobs

Maintain an organized record of all job documents

Coordinate with customers regarding organization of service jobs

Maintain service telephones

Answer technical service calls to:

Clear and close low-level requests (document requests, parts

requests)

Take messages and transfer high level requests to the appropriate

personnel

Take orders for parts as needed pass request to sales group

Maintain a log of service calls to ensure each call receives a

callback and the issue is closed

File and record warranty claims (approval by upper-level management

just need to complete initial paperwork)

Requirements

Basic knowledge of accounting practices

Ability to use standard desktop load applications such as Microsoft

Office and internet functions

Knowledge of office procedures

General understanding ofmechanical/technicalterms is preferred

High School Diploma or equivalent experience

Ability to communicate professionally and thoughtfully with

employees at all levels

Superior problem-solving skills, attention to detail and ability to

produce a high-quality work product on a deadline

Webster Combustion Technology

Latest Jobs