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WASHINGTON COUNTY

Job Description 911 Communications Specialist

Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731

?Website: https://www.washingtoncountyar.gov/

Washington County

911 Communications Specialist

Job Description

Job Code: Grade 11

Exempt: No

Department: Sheriff\'s Office

Reports To: 911 Communications Specialist Supervisor

Location: Sheriff\'s Office

Date Prepared: October 11, 2018

Date Revised: September 5, 2024

Safety Sensitive: This position is designated as safety/security sensitive and is

subject to pre-employment, reasonable suspicion and random drug and alcohol

screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the

essential functions and minimum qualifications of this job. The incumbent(s) may be required to

perform job related responsibilities and tasks other than those stated in this job description.

Nothing in this job description restricts managements right to assign or reassign job-related

responsibilities and tasks to this job at any time. Certain functions are understood to be

essential; these include, but are not limited to, attendance, getting along with others, working a

full shift, and dealing with and working under stress. Any essential function of this class will be

evaluated as necessary should an incumbent/applicant be unable to perform the function or

requirement due to a disability as defined by the Americans with Disabilities Act (ADA).

Reasonable accommodation for the specific disability will be made for the incumbent/applicant

only to the extent medically and reasonably feasible

Regular and Reliable attendance required

GENERAL DESCRIPTION OF POSITION

The 911 Communication Specialist is a unique position due to the specialized

knowledge, skills and training that are required to be able to excel in this @type of

profession. The 911 Communications Specialist is an emergency professional and the

first point of contact for citizens where life and property are threatened and need

immediate emergency assistance from police, fire or medical services. This is a high-

intensity occupation where working fast paced, stressful, life and death emergency

decisions will be made daily. The 911 Communication Specialist is responsible for

answering both 911 emergency and non-emergency lines, creating a call for service

(CFS), typing \"live\" accurate information from the caller, while sending the appropriate

emergency responders to the correct location. Time is always critical, so multi-tasking

WASHINGTON COUNTY

Job Description 911 Communications Specialist

Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731

?Website: https://www.washingtoncountyar.gov/

skills are a must when dispatching all @types of calls. Requires operating a multi-channel

emergency radio system to dispatch emergency responders, while transmitting

information and messages upon request, according to policies and procedures. This

position monitors public safety units in the field, retrieves and enters pertinent data into

ACIC/NCIC computer systems, operates 911 emergency equipment, TDD/TTY and

other related communications equipment.

The 911 Communication Specialist is the first person \"on the scene\" and a vital link in

an emergency, ensuring detailed, immediate and accurate information is communicated

between all responders, affecting the safety of both the citizen in need and all

responding personnel. Through theactions of the Communication Specialist, lives are

saved and property protected while assisting the public in their time of need.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide and maintain a positive customer service attitude at all times with public, co-

workers and supervisors.
Responsible for operating a communications console and related communications

equipment while answering incoming 911 emergency and non-emergency phone calls

and collecting accurate information from callers, then disseminating that information to

responding emergency units or agencies.
Responsible for prioritizing call answering, e.g., 911 lines/non-emergency lines, use

of proper call greeting, projecting a professional demeanor while providing calming

Washington County Sheriff's Office

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911 Communications Specialist