We are seeking a friendly, professional, and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving questions and concerns, processing requests, and providing a positive experience at every interaction.

Key Responsibilities

Respond to customer inquiries by phone, email, or in person. Provide accurate information about products, services, orders, and company policies. Resolve customer complaints and concerns promptly and professionally. Schedule appointments for sales associates. Process orders, returns, exchanges, payments, and other customer requests. Document customer interactions and maintain accurate records. Follow up with customers to ensure issues are resolved and needs are met. Work closely with other departments to resolve customer issues. Maintain a professional, courteous, and positive attitude. Meet established customer service, quality, and performance standards. Protect customer information and follow company policies and procedures. Work Environment

This position involves working in a showroom. The representative may be required to communicate with customers throughout the day and handle multiple requests simultaneously.

Schedule

Monday through Friday 8:00 am - 5:00 pm Compensation & Benefits

Competitive salary Paid time off Health and other benefits, where applicable Training and professional development opportunities Opportunities for career advancement Requirements High school diploma or equivalent preferred. Previous customer service or related experience preferred. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Ability to remain calm and professional when handling difficult situations. Comfortable using computers, email, and customer service software. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Must be able to commute to Water Mill, NY. Preferred Skills

Bilingual or multilingual skills are a plus. Experience with Outlook, Excel, Word and Solar Eclipse. Ability to multitask in a fast-paced environment. Strong customer relationship-building skills.

Trade Supply Group - TSG

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