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Quality Assurance Specialist

Why Join Us?

At Tort Intake Professionals, your work is more than a jobits a mission rooted in justice and compassion. Youll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignityand your role makes that possible.

About the Role

The Quality Assurance (QA) Specialist, sometimes referred to internally as a Processing Agent, focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role.

What youll do

Receiving inbound live transfers and reviewing call recordings to

verify client information for accuracy

Place targeted outbound calls to retained clients regarding highly

sensitive matters, including cases involving sexual abuse, to clarify information and resolve potential issues with care and professionalism.

Ensuring compliance with qualifying criteria and rewording notes for

clarity to enhance communication effectiveness

Provide comprehensive responses to inquiries, confirm understanding,

and foster a positive, professional, and collaborative team environment

Contribute to department projects when needed and meet individual

objectives when assigned

Thrive in a fast-paced environment and adapt to updates made to case

criteria

Update information throughout multiple programs and spreadsheets,

with concise and surefire precision

Requirements

High school diploma or equivalent required; Associates or Bachelors

degree preferred.

2+ years of previous experience in intake, quality assurance,

auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field

Must be available to work at least one weekend day or evenings as

part of a set schedule.

Proficiency in navigating multiple Customer Relationship Management

(CRM) systems.

Exceptional oral and written communication skills with strong

command of grammar and punctuation

Ability to speak with individuals in a productive and professional

manner, demonstrating empathy when necessary

Strong attention to detail Having the ability to catch errors and

mistakes on case files.

Competence in addressing delicate subjects, such as sexual abuse,

with professionalism and sensitivity.

Excellent typing skills and adeptness in note-taking

Perks of Joining our Team

Comprehensive Health Coverage Medical, dental, and vision plans

tailored to support your wellbeing

Paid Time Off Generous PTO to help you recharge

Fulfilling Career Path Grow your skills while contributing to cases

that change lives and hold corporations accountable

Schedule: Full-Time/Non-Exempt

Compensation: \$25.00 Hourly

*Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.*

Tort Intake Professionals

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Quality Assurance Specialist