TRIGO Global Quality Solutions is seeking to fill an Operations Manager position in Greer, SC.

Overall

Purpose

Ensure the quality service and support of all mission actives at a location they are assigned

Ensure that all Company/Customer mission guidelines are being adhered to and meet quality standards

Organizing and coordinating teams at site level to fulfill jobs/missions, managing the site teams and ensuring good social climate on the site/sites

Support and contribute to the company Quality Policies and QMS

Reports to

Site Manager

Responsibilities

Client relationship and Business development

Establishing and maintaining relationships with customers and site personnel

Daily communications with various stakeholders at the site level

Ensure clear and transparent communication to clients

Operations

Set up and supervise missions

Staffing of missions

Coordinate changes in missions

Conduct ongoing audits of effectiveness of work being performed

Perform visual, mechanical, and functional verifications to insure compliance to quality standards and specifications

Complete audits to ensure work instructions and policies are followed

Assist Site Supervisors with the training of Train new employees

Train/Mentor Site Supervisors

Coordinate Site Leaders daily schedules/activities to ensure successful daily operations

Demonstrates commitment to reduce the risk of workplace accidents

Estimating job/mission costs as accurately as possible

Making sure that all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information

Making sure operational management tools, and monitoring tools are up-to-date, with accurate information

Ensuring compliance with established KPI's

Ensuring continuous improvement to optimize services provided and site efficiency

Must comply with local and company Health and Safety legislation, laws, and policies

Organization and management

Ensures all site personnel receive corporate communications

Partner with Human Resources for performance and attendance issue resolution

Act as a liaison between Site Manager and site leaders

Create and maintain a 5S working environment

Develop and retaining teams

Technical

Update daily system entries in company and Customer portals

Create and maintain customer and company reports

Analyzing technical requirements for customers jobs/missions (existing or upcoming)

Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes/spills

Create electronic work instructions and have the ability to navigate company and customer websites and portals

Identify technical resources when needed to anticipate and fully address client needs

Other

Any other duties as assigned

Knowledge, skills, abilities

Hard skills

Proficiency in English

Computer skills - Microsoft Office and Outlook

Ability to lift/ move 50 lbs.

Writing work instructions

Values and attitudes

Global team spirit

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Operations Manager