General Responsibilities:

This role can be filled in either of our Intermountain Regional offices - Salt Lake City, Boise, Great Falls, or Billings.

General Responsibilities:

Provide project delivery support including document control and administration, project tracking, project quality and consistency, and drafting communications resulting in great client experience.

Provide oversight and supervision to a team of Project Assistants and Coordinators.

Ensure document processes and systems comply with quality standards and project and program requirements. Evaluate and recommend changes to process to maintain compliance.

Supervises the daily interaction of team with clients ensuring deliverables and expectations are met.

Serves as a point of escalation for client issues.

Monitors and provides status updates on portfolio of clients and projects to leadership and Operations.

Reviews and provides feedback to team on project coordination activities including drafting proposals, project tracking, and contract requirements.

Serve as a point of escalation to the team and partner with the National Account Manager on client experience.

Partner with financial analysts/ accountants and the project team to support management of project Work in Progress (WIP), invoicing and Accounts Receivable (AR).

Communicate with clients to obtain feedback on interaction and service provided by team.

Develop and promote training to Operations on the use of Terracon client programs and systems.

Essential Roles and Responsibilities:

Supervisory

Provide oversight and supervision to a team of Project Assistants and Coordinators.

Document Control

Provide document control for projects per established processes to ensure adherence to quality standards and project requirements.

Partner with financial analysts/ accountants and the project team to review project billing activity to ensure compliance with contract requirements and management policies.

Track and route documents into internal and/or external systems complying with client protocols and requirements.

Collaborate with local office/operations to complete document compliance of projects, aligned with scope and within schedule.

Provide a variety of project support related tasks involving document management.

Manage document processes and systems to support control and availability of project and client documentation to local office/operations.

Project Delivery Support

Provide support for more complex and larger clients and/or projects/programs.

Assist and support for overall project delivery (cost, schedule, quality, information, contracts) on multiple project assignments.

Partner with financial analysts/ accountants and the project team to assist with oversight of management and tracking of budgets and schedules.

Works with client to access and work within external systems, if applicable and required.

Schedule and communicate with the client regarding project report status and delivery schedule.

Receive, process and forward client opportunities/requests for proposals and task orders to offices to initiate proposal process or work authorization and follow-up as needed.

Coordinate proposal/opportunity response with local offices, including coaching them on key client requirements

Maintain spreadsheets or other tracking systems regarding status of proposals and projects.

Assist with updates to TerraNet resource... For full info follow application link.

Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee becau se of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.

Terracon Consultants, Inc.

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