Job Title: Developer Success Engineer (Multiple Open Positions)

Job Description: Analyze and solve complex computer systems problems in various areas, including software development, business logic, and application functionality. Assist customers and developer community by solving problems to improve existing systems, reviewing applications, workflows, and performance, and understanding and documenting solution capabilities and limitations. Create and document processes to optimize developer success and suggest improvements to solutions. Duties include computer systems problem solving and support, technical content creation, system review, documentation and training, process improvement and solution enhancement, and product feedback and improvement.

Minimum Requirements: Bachelor's in Computer Information Systems, Information Management, or a related field or foreign equivalent degree plus five years of work experience. Experience must include:

1 year of experience creating samples, demonstrating functionality, and answering implementation questions using at least two of the following languages: Python, Java, Golang, and TypeScript.

1 year of experience working with distributed systems, production deployment, support, and troubleshooting.

1 year of experience using performance metrics (including Prometheus, Grafana, and/or Datadog tools) to understand implications to implementation patterns and assist developers with design decisions and optimizations.

2 years of experience creating and maintaining technical playbooks and process documentation to define precise requirements.

2 years of experience working on customer use cases, synthesizing and articulating user feedback to product and engineering teams to improve user experience.

2 years of experience communicating with customers and user community on issues, including troubleshooting, reproducing and reporting bugs/issues and providing workarounds where applicable.

1 year of experience working with open-source technologies and cloud-based products.

Experience may be gained concurrently.

SALARY: $163,000 to $207,000 per year.

BENEFITS: Competitive Salary, Equity, Comprehensive Benefits (Medical Vision, Dental, and Ortho), paid parental leave, unlimited PTO, etc.

LOCATION OF EMPLOYMENT: Full time 40 hours per week. Position with Temporal Technologies, Inc. based in Bellevue, Washington. Telecommuting permitted from anywhere within the U.S.

Apply to Temporal Technologies, Inc. via email to epcareers@temporal.io and reference job number BEL4232025 in email.

Temporal Technologies Inc

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Developer Success Engineer