Teleion is Looking for a Vendor Operations Program Manager to Join our Team!

Job Description:

Teleion is seeking a highly motivated and experienced Program Manager to support our clients Vendor Operations across multiple programs, including Worker Onboards and Vendor Optimization. This role is crucial in continuously improving the onboarding of new contingent workers and optimizing vendor-managed spend. The ideal candidate will have a strong background in vendor management, process improvement, and project management.

Goals:

Provide comprehensive management and tracking of workstreams across the Vendor Performance and Onboards team.

Enhance the vendor onboarding process to ensure a smooth and efficient integration of new vendors.

Foster strong relationships with vendors and stakeholders to ensure long-term collaboration and achieving established goals.

Responsibilities:

Oversee the vendor onboarding process, ensuring all necessary documentation and requirements are met.

Develop and implement strategies to improve vendor performance, including regular performance reviews and feedback sessions.

Collaborate with cross-functional teams to identify and resolve any issues that may impact vendor performance or onboarding.

Work with the teams to maintain and develop accurate records of vendor performance and onboarding activities, ensuring data integrity and confidentiality.

Provide training and support to vendors to help them understand and meet Client's standards and expectations.

Monitor industry trends and best practices to continuously improve the vendor management process.

AI Change Management - Ability to manage the transition to AI driven processes including training and supporting team members.

Project Management - Strong project management skills to oversee AI transformation projects from inception to completion.

Deliverables:

Analyze data for discrepancies, perform root cause analysis, propose continuous improvement projects, and deliver prioritized initiatives. The Program Manager will foster relationships with stakeholders and other vendor partners to stay ahead of changing requirements, consider potential impacts, and educate contingent worker managers.

Regular performance reports and feedback for vendors, highlighting areas of improvement and success.

Create documentation (SOPs and guides), providing project status reports, and maintaining content on wiki pages.

Deliver training materials and resources for vendors to ensure they are well-equipped to succeed.

Foster relationships with stakeholders and other vendor partners as necessary to stay ahead of changing requirements, consider potential impacts, and educate contingent worker managers.

Work with stakeholders to develop AI engagement strategies across teams, processes and workstreams. Identify areas and projects where AI integration and transformation would improve efficiency.

AI Enhanced Process Models - Discovery to address how AI models could enhance existing processes and improve efficiency.

Stakeholder engagement - Regular updates to stakeholders including the progress and impact of AI transformation initiatives.

AI Transformation Discovery Workshops: Organize and conduct workshops with key stakeholders to identify opportunities for AI transformation within vendor performance, cost savings, and onboarding processes. These workshops will help uncover pain points, gather insights, and prioritize areas for AI integration

AI Opportunity Assessment Reports: Develop comprehensive reports that assess the potential impact of AI transformation on vendor performance, cost savings, and onboarding processes. These reports will include detailed analyses, feasibility studies, and recommendations for AI implementation

Requirements:

Strong project management skills, including the ability to develop project plans, track progress, and manage resources.

Excellent communication and interpersonal skills, with the ability to build strong relationships with vendors and internal stakeholders.

Desire to learn and engage in AI solution discovery and development.

Intermediate data analysis skills to drive reporting and business insights.

Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Strong attention to detail and the ability to manage ambiguity.

Ability to prioritize work and proactively solve problems in a fast-paced, high volume, environment, with minimal supervision .

Desired Skills:

Change management experience to anticipate impacts and communicate changes effectively.

Advanced data analysis skills in systems like SmartSheet, Tableau, QuickSight, and/or Power BI.

Ability to take on various projects and support different teams.

Teleion LLC

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Vendor Operations Program Manager