Experience Required None

Minimum Education Required Bachelor's Degree

Compensation $60,000.00 - $65,000.00 / yearly

Hours Per Week 45

Number Of Positions 1

Work Schedule and Shift Requirements First (Day)

Job Description The Opportunity:

The Inside Sales & Customer Service Representative is responsible for transforming customer inquiries into comprehensive quotations, identifying market trends through proactive outreach, and managing the end-to-end order fulfillment process. This role serves as a vital technical liaison between the customer and our internal engineering teams to ensure project specifications and delivery timelines are met with professional excellence.

Principle Accountabilities

Including other duties as assigned to support Company goals.

Key Qualifications

· Technical Literacy: Ability to read and interpret technical drawings and specifications. Must be able to synthesize complex inputs from Engineering to communicate effectively with technical stakeholders at the customer level.

· Industry Knowledge: General understanding of exporting procedures and international trade compliance.

· Software Proficiency: Strong foundational knowledge of Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ERP data entry.

· Communication: Exceptional verbal and written communication skills with a focus on professional technical correspondence.

Essential Responsibilities

· Quote & Order Management: Develop accurate pricing and formal quotations; process orders and change orders with high attention to detail and data entry accuracy.

· Customer Advocacy: Act as the primary point of contact for incoming calls, providing prompt and professional responses to inquiries regarding product information, order status, and technical questions.

· Technical Liaison: Collaborate closely with the Engineering department to translate customer requirements into actionable internal orders.

· Market Development: Manages quote follow-ups and collaborates closely with Outside Sales to monitor market trends and capitalize on emerging business opportunities.

· Marketing Support: Assist in the implementation of advertising projects and manage the distribution of product literature and marketing materials.

· Record Keeping: Highly organized and capable of following internal procedures to organize and control electronic files for all quotes, orders, and customer correspondence.

· Team Collaboration: Maintain a positive, customer-oriented focus and contribute to a collaborative team environment.

Education & Experience

· Education: Bachelor's degree in Business, Marketing, Engineering, or a related discipline.

· Required Experience: Minimum of two (2) years of experience in Inside Sales or Customer Service within a manufacturing or technical environment.

· Preferred Experience: Experience with international shipping/exporting and bilingual proficiency in Spanish is highly desirable.

The Ideal Candidate:

The ideal candidate is a highly organized communicator who acts as a bridge between the customer's needs and the production floor. They possess a blend of clerical precision and mechanical curiosity, allowing them to manage complex data while understanding the physical product being manufactured.

Work Environment

Primarily office-based with frequent interaction on the production floor.

Occasional exposure to moving mechanical parts, fumes, or airborne particles.

Moderate noise levels are typical of a manufacturing facility.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type Full time

Benefits Offered Not specified

Veteran Preference No

Place of Work

On-site

Requisition ID

36049

Sypris Technologies, Inc.

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