ADMINISTRATIVE ASSISTANT II(Job Id 48891)

Location: US:NH:CONCORD

Occupation Category: 43-0000 Office and Administrative Support Occupations

Employment Type: FULL-TIME

Post Date: 12/04/2025

Close Date: 12/19/2025

Salary: 22.500-30.020

State of New Hampshire Job Posting

NH LOTTERY COMMISSION

Administration Unit 14 Integra Dr. Concord NH

ADMINISTRATIVE ASSISTANT II Position

14413 $22.50/hour - $30.02/hour

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Lottery Commission has a full-time vacancy for Administrative Assistant II.

Summary:

To develop, monitor and oversee administrative and office management procedures, to include front end and customer service functions, daily mail processing duties, and office equipment and functions, and to provide support to internal staff performing these duties.

To identify, interpret, and respond to legislation and directives from the Governor and Executive branch and to disseminate this data to directors and senior management.

Maintains a thorough knowledge and understanding of the Lottery Commission, lottery and gaming activities, industry rules and regulations, stakeholders, and vendors across multiple platforms.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Other information:

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 4 years of education and experience after completion of high school.

Experience must be business administration, public administration, accounting, office management, fiscal management, or related field.

License/Certification: Valid driver's license or access to transportation

Other Requirements None

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS:

Possession of excellent written and verbal communication, Microsoft Office, analytical and creative skills. Knowledge of gaming industry (traditional and digital) preferred

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: Broad Group Level Advancement

Available: Yes No Criteria:

DISCLAIMERS: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position.

An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual.

An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Monitors, investigates, and resolves problems and complaints.

Researches, composes, and maintains knowledge base of products, services, and policies to guide employee responses to inquiries and issues.

Coordinates office management Develops strategies, accountabilities, and standards for customer service across traditional, internet (iLottery), and mobile app products.

Serves as subject matter expert for iLottery products, providing customer account and technical support, to include compiling and making recommendations for user interface enhancements to the platform for an improved player experience.

Sets agendas for NH Lottery and Tri-State Lotto commissions, manages public notices and public hearings, and hosts meetings in person and via teleconference; coordinates and assembles meeting materials for commissioners and committee chairs; and transcribes minutes and maintains all meeting records.

Assists hearing examiner for Licensing and Compliance Division with findings and correspondence.

Supports Executive Director in coordinating agendas and locations for monthly inter-agency meetings.

Analyzes and compiles legislative reports and activities relevant to the agency and its stakeholders and distributes information to senior management; updates and manages legislative service requests; and tracks State administrative policies in support of the Executive Director and Chief Officers.

Serves as contracting officer for the agency, manages compliance requirements and assembles and/or composes Governor and Executive Council requests; and collaborates with Department of Administrative Services Business Supervisor over those and Fiscal Committee submissions.

Designs, modifies, and recommends changes to agency forms based on periodic review of State procedure manuals.

Assists CFO and senior management in submission of quarterly compensation reports, funds transfer requests, and annual audit reporting to the Fiscal Committee.

Creates monthly agency newsletter featuring original content, legislative updates, events calendar, and descriptions of products and initiatives.

Leads outreach strategies to New Hampshire municipalities regarding election requirements of Keno and sports book retail locations.

Communicates directly and respectfully with civic leaders to inform and educate them of the related statutes; schedules attendance of senior management to public hearings; and tracks and reports election outcomes to staff.

Administers the allocation of agencys telecommunications resources and manages interagency service requests; oversees office equipment leases, contracts, and service.

Serves as a member of the agency facilities oversight committee as applies to those resources.

Disclaimer Statement:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position.

An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Sharda Rao, HR Administrator @ 603 271 7132 or Sharda.b.rao@Lottery.nh.gov

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including: HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the @type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits: *Dental Plan at minimal cost for employees and their families ($500-$1800 value)

Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, p

STATE OF NEW HAMPSHIRE Lottery Commission

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ADMINISTRATIVE ASSISTANT II(Job Id 48891)