Description

Online Banking Reps are responsible for providing exceptional customer service and support of our Electronic Banking products and services, including online banking, mobile banking, bill pay eStatements, bookkeeping, wires, and ACH. They will be part of a team of employees who are responsible for providing centralized support to branches, the Customer Care Center, and other colleagues as needed. They will ensure that consistent, high quality customer service is met with every customer that calls, walks in, or inquires through email. The successful candidate will be a team player with a positive attitude that is comfortable in a changing environment. Schedule is Monday-Friday 8am-5pm.

At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values:

Make a Difference: We are actively engaged. We genuinely care. We are knowledgeable and find solutions.

Relationships Matter: We are committed to each other and our customers. We seek to understand, connect, and collaborate.

Live with Integrity: We are trusted to do the right thing. We take responsibility for our individual roles and actions.

Love What We Do: We are passionate and show up with enthusiasm. We are driven and continually look to improve.

Share Positivity: We lift each other. We interact with a positive and optimistic attitude.

Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!

Essential Duties And Responsibilities

Handle customer service inquires and problems via phone, email and in person for all of our Electronic Banking products and services

Perform various data entry tasks relating to our Electronic Banking products

Manage daily, weekly and monthly tasks on a rotating basis

Research and resolve issues pertaining to Electronic Banking Products

Assist with special projects related to functions in the Online Banking and Bookkeeping departments

Closely adhere to the Bank's Information Security policies and procedures

Assist with other duties as assigned

Minimum Qualifications

High School Graduate or (GED)

Must pass a credit & background check

Must be at least 18 years of age

Preferred Qualifications

Experience working in a financial institution

Experience working with Online banking

Skills

Ability to be discreet with employee and customer information

Knowledge of bank products and services

Strong problem-solving skills

Excellent organizational and time management skills

Ability to work independently and as part of a team

Proficient with using Microsoft Excel, Word, and basic computer functions

Strong verbal and written communication skills

Excellent customer service skills

Maintain a professional and approachable appearance

Full-time employees will be eligible to participate in the following benefits and programs:

Medical Insurance & HSA

Dental & Vision Insurance

Basic Life, AD&D and Long-term disability insurance

Supplemental life and AD&D options available

401K with employer match

Annual Incentive Program

Paid Time Off (PTO) accrual every pay period

Up to 12 paid holidays per year

Childcare reimbursement program

Employee recognition program

Monthly wellness activities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

State Bank of Southern Utah

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