Court Navigator (EXTRA HELP)

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Court Navigator (EXTRA HELP)

Salary

$17.48 - $24.46 Hourly

Location

WA 99260, WA

Job Type

Extra Help

Job Number

25-00128

Department

Office of Pre-Trial Services

Opening Date

06/03/2025

Closing Date

Continuous

FLSA

Non-Exempt

Job Summary

NOTE: This recruitment will be used to fill an extra help (no benefits) position. The initial work schedule is Monday-Friday, 8:00 AM to 3:00 PM, with some flexibility. Adjustments may be made to optimize coverage during peak traffic periods. This position is grant funded through 2026. Continuation of employment contingent upon extension of grant funding.

The position allocated to this class is a temporary, grant-funded position (pilot project). The incumbent is responsible for providing individuals arriving at the courthouse with information on various legal proceedings, guidance about the court process, directions/ locations, etc. Duties include providing visitors with immediate and direct assistance/customer service and a sense of familiarity with the Courthouse building(s) and locations. In addition to serving as an in-person resource, the incumbent will develop and maintain court navigation resources, tools, process guides, etc. to inform and educate the public.

Examples of Duties

Serves as the first point of contact for courthouse visitors, establishing a routine presence and resource within the main lobby of various Spokane County court locations, depending upon need and court activities.

Seeks to understand courthouse visitor request(s), responding clearly, professionally, and respectfully on a consistent basis.

Assists in identifying, directing and/or connecting visitors with the justice system offices they are seeking, including but not limited to, the Public Defender's Office, the Prosecuting Attorney's Office, the Office of Pretrial Services, District Court Probation, law enforcement, etc.

Provides specific directions to reach desired location (e.g. courtrooms, offices, departments, etc.) efficiently; accompanies individuals to desired locations as needed.

Answers questions and provides basic procedural information on how cases proceed through the court system, expectations, timelines, etc. with strict adherence to avoiding legal advice, in many of the more common legal matters.

Based on needs and/or request(s), provides formal connection/introduction to the Spokane County court system and/or other community resources that will support visitor needs and successive court appearance(s).

Maintains a record of services provided and commonly asked questions; reports collected data to various criminal justice stakeholders to address system issues and develop innovative solutions to barriers.

Provides ongoing training and consultation about navigator services.

Performs other duties as assigned.

Minimum Requirements

High School Diploma or GED equivalent.

Six (6) months of experience working with the public.

Coursework or training in Social Work, Psychology, Criminal Justice or a related field may substitute for the experience requirement.

Selection Factors

Knowledge of various aspects of the criminal justice system.

Knowledge of customer service techniques.

Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.

Skilled in establishing and maintaining effective working relationships with co-workers, supervisors, officials and the general public.

Skilled in compiling and maintaining data.

Skilled in using computer and related software applications.

Skilled in expressing ideas and recommendations effectively, both orally and in writing.

Ability to relay information in a clear, concise and comprehensive manner.

Ability to work independently, follow direction and exercise good judgment.

Ability to demonstrate strong organizational abilities and high-level detail orientation.

Ability to apply critical thinking and analytical skills.

Ability to work and communicate effectively with individuals from a variety of social, economic, ethnic and racial backgrounds.

Employer

Spokane County

Address

824 N Adams Spokane, Washington, 99260

Phone

509-477-5750

Website

http://www.spokanecounty.org/employment

Spokane County

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Court Navigator (EXTRA HELP)