At SONIFI Solutions, we're passionate about creating technology that elevates guest experiences in the hospitality industry. From in-room entertainment and Wi-Fi to smart device integrations and digital signage, we've been powering hotel innovation for over 40 years-all from our headquarters in Sioux Falls, SD.

We're currently looking for a full-time Network Support Tier 2 Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career professionals who enjoy phone-based technical troubleshooting and want to grow their knowledge across a variety of technologies.

Please note: This is an on-site role located in Sioux Falls, SD. Local candidates only. This is not a senior networking or infrastructure engineering role.

Why This Role Matters

This role provides critical technical support for SONIFI's hospitality technology products. As a first-line responder, you'll help ensure hotel customers receive timely, expert assistance that minimizes downtime and maximizes satisfaction. Your support keeps hotel guests connected, entertained, and informed-every single day.

What You'll Do

Provide phone and email support for SONIFI's suite of hospitality technology systems

Troubleshoot and resolve remote issues related to:

System software and hardware

Customer portals and remote access tools

Internet connectivity and Wi-Fi networks

MATV and video delivery systems

Document all activity in Salesforce and assist with data gathering and reporting

Identify patterns in support cases and recommend potential improvements

Maintain a consistent and dependable presence in a 24/7 support environment

Work a fixed or rotating shift, including nights, weekends, and holidays as needed

Remain customer-focused and composed in a fast-paced call center setting

What You'll Need

Associate's degree in a technical field or equivalent combination of education and experience

Comfort with phone-based support and remote troubleshooting

Basic understanding of:

Cisco routers and switches

Wireless networking protocols

OSI model and basic routing concepts

Effective verbal and written communication skills

Ability to follow structured procedures and remain organized under pressure

Passion for learning and working with a wide range of technology platforms

Friendly reminder: This is a technical support position focused on issue resolution, not a network engineer role. Ideal candidates are hands-on troubleshooters, not infrastructure architects.

Why You'll Love Working at SONIFI

We offer competitive compensation and a comprehensive benefits package, including:

Health, dental, and vision insurance

401(k) with employer match

Paid time off (PTO) and paid holidays

Pet insurance

On-demand pay options

Professional development and cross-training opportunities

Together, we can build your future. SONIFI is proud to be an Equal Opportunity Employer. We consider all qualified applicants regardless of age, race, national origin, sex, disability, veteran status, or other protected status.

If you require assistance with the online application due to a disability, please contact Human Resources at 605-988-1000. Learn more about Equal Employment Opportunity at eeoc.gov. SONIFI participates in E-Verify.

Technical

Job Details

Pay Type Hourly

SONIFI Solutions, Inc.

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