Service Technician

Department:Field Operations

Reports to:Area Service Manager

FLSA:Non-exempt (Hourly)

Schedule:

Monday-Thursday, 8am-5pm; Friday 7am-4pm

Why You Should Join Us!

A comprehensive health plan that includesmedical,dental, andvisioncoverage to ensure you and your family have access to the care you need

A401(k)-retirement planwith a generous company match to help you save for your future and achieve your financial goals

Other fringe benefits including Birthday and Anniversarybonus, company-widediscounts, legal services, short and long-term disability, etc.

Positivework environments that offerwork/life balanceand professionalgrowth

Mission-drivenwork making a globalimpactwith local roots

The opportunity to have hands on work experience withindustry leading, innovative technology

Position Summary

The Service Technician is responsible for installing, servicing, and troubleshooting alcohol monitoring devices while maintaining a safe, organized work environment and delivering excellent customer service.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Installation, servicing, troubleshooting, and removal of all alcohol monitoring devices

Fulfill daily operational duties of assigned facility which include:

Operate a clean, organized and hazard free work environment

Conducts training sessions covering use of products to customers

Maintain a positive and caring atmosphere for customers and employees

Consistently perform monthly inventory audits

Assist other shops in surrounding area when applicable

Management of daily hours, ensuring 40 hours or less weekly

Correspondence with management and/or lead technicians when challenges are presented

Maintain the integrity, confidentiality, and security of client information

Adherence to all state and federal rule, regulation and statute

Any other duty, as assigned

Qualifications

High School Diploma or equivalent

1 years' experience with 12V

1 years' experience in a customer service role

Basic computer skills

Strong written and verbal communication skills

Detail orientation

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, kneel, and stand regularly while installing alcohol monitoring devices into tight spaces.

The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Smart Start Inc.

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