This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12647163\ Position Title: Computer Support Analyst\ \ Location: North Chicago, Illinois, United States\ \ Department: Information Technology\ \ Work Type: Full time\ \ Workplace Type: On-site\ \

Description

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a Computer Support Analyst in North Chicago, IL. The position is required to be onsite M-F. **The position is dependent on funding that must be provided and approved by the Government.

The selected applicant will be responsible for:**

Demonstrating the ability to work independently and as part of a

team in researching data and developing analytical techniques and methodologies

Maintaining a professional relationship with all customers and

clients and providing excellent customer service

Attending technical meetings and providing notes and written

assessments of technical requirements

Demonstrating effective and consistent verbal and written

communication

Demonstrating effective use of customer Help Desk tracking and

ticketing system(s)

Assisting users with access and setting up of MS Teams on NMCI

workstations

Serving as a Navy/Marine Corp Intranet (NMCI) Activity Customer

Technical Representative (ACTR):

Collecting information of the NMCI ordering requirements;

developing order quantities by site, building, and person; assist SCSTC customers in making proper selection of devices and capabilities

Preparing Move, Add Changes (MAC) requests and submit for action

to move computers, reassign assets, activate ports, and reassign software

Updating NET profiles; create various NET services for NMCI task

orders; acting as liaison with NMCI help desk on behalf of users with issues seeking resolution

Assisting with the onboarding of new users:
Check-in/out new users; coordinating with SCSTC N6 government

personnel to identify requirements; managing setup schedules; setting up users IT equipment; mapping network printers; assisting users with login; providing basic user instructions; updating local inventory records; providing end user assistance and training as needed

Documenting internal procedures; developing and maintaining

local Standard Operating Procedures (SOPs)

Tracking and processing old equipment for disposition per DoD

guidelines

Conducting basic installation and configuration of new workstations,

peripheral equipment, and software

Providing basic level technical support by responding to and

resolving end-user problems (MS Office applications; MS Teams)

Ability to lift up to 50 pounds

\

Requirements

Two (2) years experience performing administrative tasks supporting a Cybersecurity or Information Technology organization. Experience utilizing MS Office tools required.

Excellent communication and negotiation skills to effectively

collaborate with various stakeholders.

Detail-oriented with a strong commitment to accuracy and quality.

Ability to work independently, prioritize tasks, and meet deadlines

in a fast-paced environment.

An active DoD SECRET clearance is required. Applicant selected may be subject to a security investigation and must meet eligibility requirements\ \ \ \Equal employment opportunity, including veterans and individuals with disabilities.\ \

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RMC - Resource Management Conc

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