About RYAM

RYAM is a global leader of cellulose-based technologies, including high purity cellulose specialties, a natural polymer commonly found in filters, food, pharmaceuticals and other industrial applications. The Company also manufactures products for paper and packaging markets. With manufacturing operations in the U.S., Canada and France, RYAM employs approximately 2,500 people and generates approximately $1.4 billion of revenues. More information is available at ?https://ryamglobal.com

RYAM's intellectual property and manufacturing processes have been developed over 90 years, resulting in unique properties and very high quality and consistency. RYAM is consistently ranked among the nation's top 50 exporters and delivers products to 79 ports around the world, serving customers in 20 countries across five continents.

At RYAM, we're shaping the future of talent.

RYAM has a specific purpose...to be the world's leading manufacturer of renewable products, including paper, packaging, and high purity cellulose. We want smart, innovative people who can find new ways to solve challenging problems. We need talented professionals across multiple disciplines who want to contribute to the company's mission and advance its vision, while also shaping its future.

How you'll shape the future of the Technical Marketing group:

Maintain strong relationships with technical contacts at assigned customers.

Define the features & benefits of RYAM's product and determine RYAM's value in use vs the next best competitive alternatives.

Seek opportunities and technical intelligence at customers, assess potential value of those opportunities and intelligence, and convey the information to the sales team and product management and sufficiently arm them to further explore those opportunities.

Be an active participant and contributor to the development of Account Plans and strategy driven by the sales professional for the assigned customer.

Execute the technical engagement plan and customer strategy as outlined by the sales professional for the assigned customer.

Be the technical expert, new product development lead, and lead for their assigned application markets.

Provide directions to the broader technical department on process quality and grade optimization opportunities at the RYAM plants. Provide guidance on trial activities for quality, productivity, and cost improvement.

Maximize customer satisfaction by understanding their needs, fostering positive relationships, and exceeding expectations. Focuses on delivery, customer cost, quality, technical support, responsiveness, and timely resolution of issues.

Understand and stay abreast of relevant market conditions, developments, opportunities, and threats. Maintain consistent customer contact and timely communications with the sales team. Assess and communicate market intelligence regarding customer and competitor actions and plans.

Provide technical advice, information, and troubleshooting to assigned customers as needed. Facilitates timely and effective resolution and documentation of customer technical problems and complaints.

Maintain a high level of technical competence and awareness of technological developments, including a thorough understanding of customer manufacturing processes and RYAM plant processes.

Work closely with the customer to identify new or improved product opportunities. Coordinate with MRC and BRC Scientists and RYAM plant manufacturing to implement product and process changes that best meet customer needs and lower costs. Develop specifications and manage trial runs during experimental stages.

You'll be someone who can bring:

Minimum of a bachelor's degree in a technical field of study.

Minimum of 10 years of relevant technical and/or manufacturing experience in the specialty chemicals, materials, or pulp/paper industry.

Strong knowledge and understanding of specialty manufacturing processes. Excellent relationship building and negotiation skills. Energetic, dynamic and self-starter. Must be able to work efficiently with strict deadlines.

Why you'll love working for RYAM:

Competitive pay

Medical, Dental, Vision

Short term / Long term disability

Bonus / Merit

Life insurance (Company paid & Voluntary)

Company paid Employee Assistance Program (EAP)

Tuition reimbursement

Wellness reimbursement

Retirement plan

EOE/Vet/Disability

Rayonier Advanced Materials

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