This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13564696

Inside Sales Associate

Position Summary:\ The Inside Sales Associate serves as a central point of contact for customers and internal operations, ensuring orders are accurately processed, fulfilled, and delivered on time. This role combines customer service, order management, production coordination, and logistics oversight to support efficient business operations and a high level of customer satisfaction.

Key Responsibilities:

Answer incoming customer calls and emails, providing product

information, pricing, and order support.

Accurately enter and process customer orders in the system, ensuring

all specifications and requirements are captured.

Coordinate with production/shop personnel to track order progress

and ensure timely completion.

Monitor and communicate order status updates to customers and

internal stakeholders.

Source and procure necessary materials required to fulfill each

order, working with vendors as needed.

Manage shipping and receiving activities, including scheduling

shipments, preparing documentation, and verifying inbound materials.

Resolve order discrepancies, delays, or issues in a proactive and

professional manner.

Maintain organized records of orders, inventory, and customer

communications.

Support continuous improvement of internal processes to enhance

efficiency and customer satisfaction.

Qualifications:

Previous experience in inside sales, customer service, or order

processing preferred.

Strong communication and interpersonal skills.

Highly organized with the ability to manage multiple orders and

deadlines simultaneously.

Familiarity with inventory systems, ERP software, or order

management platforms is a plus.

Basic understanding of shipping logistics and material procurement.

Proficiency in Microsoft Office (Excel, Word, Outlook).

Detail-oriented with strong problem-solving skills.

Work Environment:\ This position operates in an office environment with regular interaction with shop/production personnel and warehouse operations.

Progressive Products Inc

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