As a Customer Service Representative, you will be responsible for entering customers' purchase orders in a timely and accurate manner to ensure error-free processing through the order entry system

Duties & Responsibilities:

Determines the most accurate method of entering all customers' orders, including EDI orders, in the computer system in a timely manner

Communicates as necessary with PLP personnel, plants, reps, and customers to resolve any problems with specific orders

Processes in a prompt manner rush/storm orders and communicates to the expediter for special process handling

Provides phone coverage as needed as part of the Customer Service Call Group.

Processes new customer accounts/profiles and communicates to Accounting Department with financial information

Assist when needed, verifying order accuracy by proofing IFS order screens with customers' raw orders prior to releasing orders to the plants for scheduling and shipping

Processes and/or assistance with Customers' Point of Sale reports for representatives' commission processing

Performs as relief Switchboard/Receptionist backup when needed

Qualifications & Requirements:

Minimum high school diploma. Specialized business education or a degree in an applicable discipline is helpful.

One to three years of Customer Service experience

Proficiency with computer software, specifically Microsoft Word, Excel, Outlook and PowerPoint.

Ability to interpret and assist with customer requests

Strong communication and writing skills

People-oriented

Schedule:

Fulltime

Standard office hours with flextime

Benefits:**

401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years

Enrollment in company profit sharing after two years

Medical, dental & vision insurance, including free preventative care

Wellness & Employee Assistance Program (EAP)

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off, paid company holidays, and vacation purchase program

Short & long-term disability

Parental & family leave; military leave

PREFORMED LINE PRODUCTS COMPANY

Latest Jobs

Customer Service Representative