Operations Manager

POWER

Swissvale, PA

Reports to: Chief Financial Officer

Salary is budgeted for 80k

About POWER

POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.

Why This Role Matters

The Operations Manager is responsible for the day-to-day operational functioning of the organization across programs and administrative areas. This role ensures that systems, facilities, logistics, and workflows operate efficiently and consistently to support high-quality services.

By coordinating across departments and managing core operations, the Operations Manager helps create the foundation that allows staff and programs to focus on delivering effective, client-centered care.

What You'll Do

Agency Operations

Oversee day-to-day operational needs across the organization

Ensure facilities, environments, and shared spaces are safe, functional, and well-maintained

Coordinate logistics across programs, including scheduling support, space utilization, and resource allocation

Identify and resolve operational issues proactively

Facilities & Vendor Management

Oversee facility operations, including maintenance, repairs, and safety

Supervise the Maintenance Specialist and coordinate daily priorities

Manage relationships with property manager and external vendors (cleaning, maintenance, security, etc.)

Ensure timely resolution of facility and equipment needs

Systems & Process Coordination

Develop and maintain efficient operational processes and workflows

Support implementation of new systems, procedures, and organizational initiatives

Track and monitor operational needs, identifying opportunities for improvement

Ensure consistent execution of policies and operational standards

Cross-Department Communication

Serve as a central point of coordination across programs and administrative functions

Facilitate communication between teams to ensure smooth day-to-day operations

Support leadership in aligning operational priorities across the organization

Quality & Compliance Support

Support adherence to organizational policies and regulatory requirements

Assist in monitoring operational components of compliance (safety, environment, documentation processes)

Collaborate with leadership to ensure readiness for audits and inspections

What You Bring

Required

Bachelor's degree in Business or related field preferred, with at least 4 years of relevant operations experience; or 6-8 years of relevant, demonstrated operations experience in lieu of a degree.

Strong organizational, problem-solving, and communication skills

Strong follow-through and accountability

Experience managing vendors, facilities, or operational systems

Ability to manage multiple priorities and respond to day-to-day operational needs

Strong communication and collaboration skills

Preferred

Experience in nonprofit, healthcare, or behavioral health settings

Ability to work independently and take initiative in a dynamic environment

What Success Looks Like (First 90 Days)

Demonstrates a clear understanding of organizational operations and needs

Builds effective working relationships across departments

Ensures timely response to operational and facility issues

Improves coordination and communication across teams

Establishes systems for efficient workflow and problem resolution

Work Environment

Full-time position

Primarily weekday hours, with flexibility to address urgent operational needs as they arise on both nights and weekends.

Ability to walk the campus including exterior areas with gravel lot and uneven surfaces, and the ability to navigate several flights of stairs.

Benefits & Perks

Benefits

Full Health and welfare benefits package

Paid time off and holidays

Retirement plan options

Professional development opportunities

Why You'll Love Working at POWER

Work in beautiful, peaceful spaces on our brand-new POWER campus

Convenient location with access to public transit and Parkway East

Be part of a diverse, inclusive, and mission-driven culture

Play a key role in supporting operations across the organization

Enjoy small perks that matter-like free coffee

Our Commitment to You

Supportive leadership environment

Opportunities for growth and development

Meaningful, mission-driven work

Equal Opportunity Employer

POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.

POWER

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