Job Description

Job Title: Branch Manager

Reporting to: Regional Manager

Classification: Full Time

Status: Exempt

Summary

Direct the day-to-day activities of a Pine facility to deliver outstanding customer service, exceptional equipment quality, and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals, revenue growth and profitability, and maintain a safe work environment.

Comprehensive Benefits Package

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

3 Weeks of Paid Time Off (PTO) to start

401(k) with Company Match

Medical, Dental, and Vision Insurance

8 Paid Company Holidays

Additional voluntary benefits and professional development opportunities

Primary Responsibilities

Hire, train, and develop staff to ensure all functions are performed competently and efficiently, set clear expectations for performance, and evaluate results

Manage and coach team members for success and empower them to make good business decisions

Engage in staff activities and hold staff accountable for delivering results

Create a professional workplace and model acceptable behavior

Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, and PPE requirements

Maintain an efficient, clean, and organized branch

Ensure all equipment meets Pine quality standards

Confirm that customers are receiving clean, calibrated, and working equipment

Follow operations workflow procedures from order through delivery and returns through invoicing

Maximize equipment utilization

Confirm compliance with all company state and federal policies and procedures

Support other locations with equipment or other services

Primary after-hours contact for the location

Ensure excellent customer experience through each key touchpoint

Deliver exemplary service and quality products

Monitor and lead proactive customer satisfaction efforts

Partner with other departments as internal customers to achieve goals

Resolve any discrepancies that impact customer satisfaction

Ensure rental and sales revenue goals are achieved

Follow up on new and expanded business opportunities and identify new revenue channels

Focus on customer retention methods

Perform other duties, as assigned or required

Knowledge, Skills, Core Competencies

Traditional qualities of good attitude, behavior, management practices required

Technical and customer-centric focus required

Clean driving record

Analytical thinker with a solution orientation

Emotional Intelligence

Profit and loss experience a strong plus

Proactive approach with a high sense of urgency to succeed

Excellent written and verbal communication skills

Effective leadership, motivational, and organizational skills

Demonstrated success leading people

Basic mechanical aptitude

Education/Experience

Bachelor's Degree or equivalent years of experience in environmental testing, operations management, customer-focused commercial or retail management required

Three to five years of experience in one of the disciplines above required in addition to the degree requirements

Experience as a consultant in environmental testing, environmental industry and/or NDT/NDE experience preferred

Knowledge and experience in the equipment rental industry highly preferred

Environment

This is a safety-sensitive position. Fast-paced office and warehouse environment with some field travel by car or air for meetings, training, and customer visits.

Essential Functions

This position is 30% sedentary and 70% active and may include activities such as walking, standing, bending, stretching, and climbing (ladder). Must be able to lift to 50 lbs. assisted or unassisted and requires the ability to drive a Pine vehicle.

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment

Pine Environmental Services believes in the growth and development of a diverse workforce. EOE/M/F/D/V

PineSALES

Pine Environmental Services

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