The IT Support Technician is responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution.

Key Responsibilities

Provide timely support for end-user incidents submitted through Spiceworks.

Troubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applications.

Perform password resets and account unlocks per privileged access procedures.

Image, provision, and deploy Windows and mobile devices using Microsoft Intune.

Enroll devices into compliance and configuration profiles.

Perform device refreshes, swaps, returns, and secure device wipes.

Monitor workstation health through Ninja RMM.

Execute basic remediation tasks

Apply updates and software deployments

Assist with user onboarding/offboarding.

Create and configure user accounts following templates

Assign licenses and verify service provisioning

Maintain accurate notes in Spiceworks

Support compliance with organizational policies and CMMC Level 2.

Provide professional communication with users

Escalate advanced issues as needed

Educate users on basic IT best practices

Requirements

Fluency in English (written and spoken) Must meet eligibility requirements to obtain US Security clearance **

Education **High School Diploma Required Associate's degree Preferred

Required Skills, Experience and Abilities 1-2 years of IT support experience or equivalent Familiarity with Microsoft 365, Windows 10/11, and basic networking. Ability to follow structured processes in security-conscious environments. Strong communication and customer service skills. Ability to lift and move typical IT equipment.**

Preferred Qualifications Experience in Microsoft Azure GCC-High. Hands-on experience with Microsoft Intune, Ninja RMM, and Spiceworks. CompTIA A+, Network+, or Security+ Experience supporting conference room devices or VTC equipment.

Physical Demands and Work Environment The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. *Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 50 lbs on occasion Ability to lift up to 15 pounds on often(e.g., transporting laptop, presentation materials, or small equipment). Frequent use of hands and fingers for typing, writing, and handling documents. Clear vision and hearing required for meetings, presentations, and communication. Ability to travel domestically up to 10% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities. Ability to sit or stand for long periods of time The noise level in the work environment is usually moderate. Professional office environment with standard office equipment (computers, phones, printers). Frequent interaction with clients, executives, and government officials in both in-person and virtual settings. Work may occasionally be performed in secure government facilities, requiring adherence to security protocols. *

NexTech Solutions, LLC

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