Mount St. Mary's University, Information Technology Support Center, has an immediate opening for an A/V Tech Support Specialist III. This is a fulltime 40 hour a week position. Overtime and weekends are required and on call rotation.

Seeking qualified individuals who will provide Audio Visual tech & equipment support for on-site users and our Frederick campus. Potential candidates must be able to demonstrate excellent customer service skills as well as technical proficiency in Microsoft Office.

Essential Duties and Responsibilities:

Train end-users on A/V systems & equipment

Manage and provide technical setup and support for Web Conferencing (Zoom, Skype, Teams, Etc.) and troubleshoot equipment

Livestreaming campus lectures & events

Setup and tear down of A/V before and after events

CATV maintenance & repair

In depth knowledge of audio systems, mics, mixers, amps, speakers

Inventory of AV equipment and tracking

Live sound management of audio equipment, mixing board, for indoor or outdoor events in the following locations, arena, chapel, theater, auditoriums or lecture halls.

Responsible for sound checks, equipment placement, volume and quality of sound

Remain up to date on the latest trends and equipment in the AV industry.

Assist in selection of equipment and design of new installs.

Understand and trouble shoot all A/V equipment as well as auditorium & classroom configurations

Documentation of A/V system processes

Coordinate tech & A/V equipment for internal and external users & event requirements

Working knowledge of a range of A/V diagnostic utilities & tools

Collaborate with ITSC Manager on A/V projects and expansion plans

Install, maintain and upgrade equipment and its associated infrastructure

Receive and respond to incoming calls, texts, and/or e-mails regarding A/V software/hardware problems.

Runs diagnostic tests to isolate system problems and make recommendations for potential solutions

Perform related duties consistent with the scope and intent of the department

Minor Tasks

Making Ethernet and Coax cables

Make adjustments to programing of AV systems

Other duties as assigned

Reports To:

ITSC Manager

Job Requirements: Education, Experience and Skills:

Technical training and experience in personal computer hardware and software, audio visual systems and networking is required.

Familiarity with PCs, cameras, printers, projectors, touch panels, sound systems including mixers, amplifiers, microphones, etc.

Six years or more AV technician or AV installer experience

Proficiency and in-depth knowledge of AV systems

Ability to read architectural and schematic diagrams (System and Building Drawings)

Proficiency with PCs and MS Office

Audio DSP programming and balancing

Crestron/AUX/Extron Control System loading and debugging (programming is a plus)

VTC and Digital Media knowledge and experience

Physical Requirements:

Ability to climb stairs.

Normal, corrective vision range, the ability to distinguish letters, numbers & symbols.

The ability to lift and move computer equipment, if needed, of up to 40 pounds.

Must be able to negotiate between various buildings on campus.

Must be able to work weekends and overtime based on diverse remote learning classes/event schedules.

Salary Range:

$23-25 per hour

(compensation depending on experience, education, and qualifications)

Employee Benefits:

This full-time position has full benefits and annual, holiday, and sick leave. The university offers a generous benefits package, including tuition remission for graduate and undergraduate classes at Mount St. Mary's University, a retirement program with a match, as well as a generous paid time off schedule. For a complete list of employee benefits, pleasevisit: https://inside.msmary.edu/more/human-resources/index.html

Mount St. Mary's University

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AV Technician III