McClure Company has been voted one of the best companies to work for in Pennsylvania, consecutively, since 2009! We have 100% paid for medical, dental & vision benefit premiums for employees and eligible dependents! Check out our other great benefits at www.mcclureco.com/careers!

As the Regional Manager of our Wilkes Barre Region, this leadership position is responsible for overseeing and directing daily operational aspects of the assigned region including but not limited to Construction, Building Services, and Energy Services-related projects and client relationships. The Regional Manager plays a critical role in driving growth and success by collaborating with branch, construction, and service management teams to optimize operations and ensure our regional business performance meets and exceeds customer expectations.Essential Functions

Uphold rigorous adherence to workplace safety standards

Lead and manage all regional Building Services operations, including preventative maintenance, on-demand service, and mechanical project work

Partner with senior leadership to develop and implement regional operational strategies that support company goals and growth initiatives

Create a positive working environment by providing leadership, coaching, and development to Service Managers, supervisors, and field staff to ensure a high-performing and engaged team.

Oversee regional scheduling, dispatching, and workforce planning to maximize efficiency and service delivery

Ensure compliance with all safety regulations, industry codes, and company policies

Monitor and improve service quality, operational processes, and customer satisfaction across the region

Collaborate with sales and account management teams to support client relationships, contract development, and project opportunities

Identify opportunities for revenue growth, cost savings, and operational improvements within the region

Track and analyze key performance indicators (KPIs) including service efficiency, contract profitability, and customer retention

Support the development and execution of regional budgets and financial forecasts

Stay current on HVAC industry trends, emerging technologies, and best practices

Act as the primary escalation point for major customer concerns within the region

Increase existing customer interaction and/or other services by maintaining ongoing relationships and ensuring customer satisfaction.

Leverage all of the McClure Company offerings to generate leads and cultivate additional opportunities

Ensure that the team provides accurate cost reporting and project forecasting on a monthly basis

Other duties as assigned

Qualifications

Bachelor's degree in Mechanical Engineering, Construction Management, Business Administration, or a related field experience preferred

Minimum of 7-10 years of experience in mechanical contracting, HVAC service operations, or facilities management

At least 3-5 years of leadership or management experience preferred

Strong knowledge of HVAC systems, controls, plumbing, and mechanical equipment in commercial and institutional environments

Demonstrated experience managing operations, budgets, and team performance

Excellent leadership, communication, and customer relationship skills

Ability to analyze data and drive performance improvements

Proficiency with project management tools and Microsoft Office Suite

Relevant certifications (e.g., PMP, LEED AP, or trade certifications) are a plus

McClure Company

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Wilkes-Barre Regional Manager (Wilkes-Barre, PA)