Primary Responsibilities:

Client Interaction: Serve as the first point of contact for clients, answering calls, responding to inquiries, and managing 100+ emails daily for 3rd party private manufacturing.

Order Management: Maintain the project calendar, set lead times, and manage the database of current orders to ensure timely and efficient fulfillment.

Sales Order Processing: Enter sales orders, process payments, and manage invoicing using QuickBooks.

Collaboration & Communication: Liaise with outside sales to ensure order accuracy and timely delivery. Provide customers with product information, availability, and quotes.

Reporting & Documentation: Prepare inventory tracking and aging reports. Maintain and update the marketing material database and provide materials to clients as needed.

Problem Solving: Collaborate with internal teams and clients to develop project solutions and fulfill unique needs.

Key Skills & Tools:

Google Workspace, QuickBooks, Adobe Acrobat

Shipping Software (Priority 1, UPS, FedEx)

Ability to read and understand architectural drawings and product specifications

Proficiency in social media platforms (LinkedIn, Instagram, Facebook)

Ideal Candidate Traits:

Willingness to learn new technologies, procedures, and product terminology

Excellent customer service skills and ability to communicate cross-functionally

Strong organizational and multitasking abilities in a fast-paced environment

Attention to detail with a focus on process improvement

Ability to work independently and as part of a team

This is a DIRECT-HIRE position.

McCallion Staffing Specialists

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