Pay: $19.50 per hour

Job description:

Summary

Lansdale area warehouse is looking for a customer service representative to join their team. Duties will include, but not be limited to, handling incoming and outgoing freight according to company policies and process daily orders. This position is in office Monday-Friday and pays $19.50 hr. Must have business to business customer service experience.

Customer Service Representative duties will include answering inbound phone calls, replying to emails, assisting customers and outside sales representatives, processing orders, problem solving and computer data entry. This position serves as the first point of contact for internal and external customers.

Essential Functions For Customer Service

Managing incoming calls and customer service inquiries

Enter customer orders into Warehouse Management Software (WMS)

Reply to emails

All other duties as assigned

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

Qualifications

Strong written and verbal communication

Detail-oriented

Ability to multi-task, prioritize, and manage time effectively and independently

Demonstrate excellent professional, organizational, and communication skills

Proven ability to work in a very fast-paced work environment

Education/Experience

High School diploma required

Prior customer service experience preferred

Must be comfortable with general computer usage in a Microsoft Windows environment

Experience with word processing and spreadsheet applications

McCallion Staffing Specialists

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