About Us

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow's challenges through our talented people, sound science, innovation, and collaboration with global partners. We deliver solutions that meet industry demands for structure performance while prioritizing sustainability and environmental responsibility.

Role Overview

The Supply Chain Team Leader will oversee a small regional team comprised of Order Management Associates, Supply Chain Planner, and a Revenue Support and Transportation Specialist. This role is highly customer-centric, focused on delivering a seamless customer experience while supporting process improvements across order to invoice operations. The Supply Chain Team Leader will mentor and develop their team, foster collaboration across functions, and ensure KPIs are met.

This role reports directly to the Director of Supply Chain for the US and Canada.

Responsibilities

Lead, develop, and mentor a team of 4-5 reports, fostering a culture of engagement, accountability, and proactive problem solving.

Serve as the primary point of escalation for customer inquiries, issues, and service improvements.

Collaborate with cross-functional teams (sales, procurement, supply chain, marketing, warehouse, transportation, and revenue support) to ensure timely and accurate order fulfillment.

Identify opportunities to improve customer experience, optimize workflows, and enhance process efficiency.

Track team and individual KPIs, providing regular updates and action plans to meet organizational goals.

Facilitate continuous learning and professional development within the team.

Promote alignment with internal stakeholders to ensure customer needs are anticipated and addressed.

Champion innovative solutions to complex problems that positively impact customer satisfaction and operational efficiency.

Qualifications

Bachelor's degree preferred.

5+ years of experience in customer service, order management, supply chain, or a related field.

Demonstrated leadership experience managing small teams or leading projects.

Strong customer service orientation with a proven ability to anticipate and resolve customer issues.

Self-motivated and able to take initiative in a dynamic environment.

Excellent communication, collaboration, and problem-solving skills.

Strong organizational skills and the ability to manage multiple priorities.

Proficiency in Microsoft Office (Outlook, Excel, Teams) and SAP or other ERP/Order Management systems.

Skills & Knowledge

Ability to build strong relationships internally and externally.

Analytical and data-driven mindset to identify trends, issues, and opportunities for improvement.

Collaborative and flexible, able to navigate competing priorities and drive alignment across teams.

Hands-on approach to coaching and supporting team members in daily operations.

Work Environment

This role is based in the Beachwood, OH headquarters. Standard office hours: Monday to Friday, 8:00am - 5:00pm.

Master Builders Solutions is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, expression, age, national origin, ancestry, citizenship, disability, veteran status, or other memberships protected by federal, state or local law.

Master Builders Solutions

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Supply Chain Team Leader - Beachwood, OH