Location: Remote

Department: Customer Support

Reports To: Customer Service Manager

Employment Type: Full-Time / Part-Time

Position Overview

We are seeking a friendly, professional, and customer-focused Customer Service Representative to provide exceptional support to our customers in a fully remote environment. The ideal candidate will handle inquiries, resolve issues, and ensure a positive customer experience across phone, email, and chat platforms.

This role requires strong communication skills, patience, and the ability to multitask effectively.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat

Provide accurate information about products, services, policies, and procedures

Resolve customer complaints and escalate complex issues when necessary

Process orders, returns, exchanges, and account updates

Document customer interactions in CRM systems

Meet performance metrics including response time and customer satisfaction

Collaborate with internal teams to resolve customer concerns

Identify opportunities to upsell or recommend additional services when appropriate

Maintain professionalism and empathy in all communications

Qualifications & Requirements

High school diploma or equivalent (Associate or Bachelor's degree preferred)

1-2 years of customer service experience (remote experience preferred)

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Comfortable using CRM software and digital communication tools

Strong typing and multitasking skills

Ability to work independently in a remote setting

Reliable internet connection and dedicated workspace

Preferred Skills

Experience in e-commerce, retail, or service-based industries

Bilingual abilities (a plus)

Sales or upselling experience

Familiarity with customer service KPIs and performance tracking

Work Environment

Fully remote

Flexible scheduling options (if applicable)

Performance-based environment with measurable goals

Compensation & Benefits

Competitive hourly rate or salary

Performance-based incentives (if applicable)

Paid training

Health and wellness benefits (if applicable)

Opportunities for advancement

Lawton Business Solutions

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