Knowledge Management, Inc. (KMI) is a Small Disadvantaged Business (SDB) providing Information Technology, Cyber Security, Data Analytics and Professional services to the Federal markets. Since 1998, our solutions and services have improved our client's performance and operational effectiveness, while reducing costs and mapping technology needs for tomorrow's requirements.

Title:

System Administrator (SA)

Locations:

Charleston, SC (Passport Agency)

of open positions:2

Shift:

2nd shift, 4 pm - 12 am

Required clearance:

Secret (Active)

Work Status:

US Citizen

Estimated Contract Duration:

Base year + 6 (1 - year options)

Experience:5 - 7 years Systems Administrator

Education:

AA/BS Computer Science preferred

Certifications:

Preferred CompTIA, A+ Certified, CompTIA Network+ Certified; CompTIA Security+

Summary:

The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at the Passport Offices and Agencies. The SA provides support at domestic Consular facilities working closely with the Government SAs as requested. The SA shall support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures. The SA shall ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.

The Systems Administrator installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology. Responsible for providing all Domestic Consular facilities with technical expertise supporting the HW/SW located at the Domestic Consular/Passport facilities.

Duties/Responsibilities consist of the following IT related functions, including but not limited to:

Provide planning, installation, training, support, monitoring and maintenance of HW (server and workstation builds) and software including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/updates/vSphere Installation Bundle (VIBs), and Oracle/SQL databases.

The SAs should provide reporting of these efforts such as, but not limited to: Server/workstations rebuilds VMware and standalone environments (Windows and Linux), management of Windows, VMware and NetApp Filers.

Coordinate and inform CA/CST management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance or third-party vendor actions.

Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.

Perform back-ups, restores, purges and on-going management of data, systems, software and HW.

Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.

Provide server/workstation security services.

Provide end user software and Office application support.

Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.

Provide all hardware and software maintenance, such as hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.

Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.

Create, maintain, track and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.

Develop, maintain, and communicate diagrams, system configurations and technical documentation.

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Knowledge Management, Inc.

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