Position Summary

The IT Coordinator / Site IT Lead is responsible for providing comprehensive on-site information technology support for a U.S.-based location. This hands-on role covers end-user support (1st and 2nd level help desk), client device management, and IT support for manufacturing and production equipment. The position works closely with the corporate IT team to ensure local systems, infrastructure, and users are running efficiently and securely.

Key Responsibilities

Help Desk and End-User Support (1st and 2nd Level)

Serve as the primary point of contact for all on-site IT incidents, service requests, and questions via phone, email, and ticketing system

Diagnose and resolve hardware, software, and connectivity issues for end users in a timely manner

Escalate complex or unresolved issues to corporate IT or third-party vendors as appropriate

Create, manage, and disable user accounts in Active Directory / Azure AD, including access rights and group memberships

Conduct user onboarding and offboarding processes, including equipment setup and account provisioning

Provide end-user training and guidance on standard business applications and IT security best practices

Client Setup and Workstation Management

Image, configure, and deploy Windows 10/11 laptops and desktops for new hires and replacements

Manage device enrollment and policy enforcement

Maintain an accurate hardware and software asset inventory for the site

Install, configure, and maintain peripheral devices including printers, scanners, monitors, headsets, and Mobile phones

Perform routine OS updates, security patching, and software version management

Manufacturing and Production Equipment IT Support

Provide IT support for production floor systems

Coordinate with machine operators, maintenance technicians, and vendors to resolve production-related IT issues

Ensure reliable network connectivity between production floor systems and enterprise IT infrastructure

Support integration of new machinery into the existing network and IT environment

Maintain documentation for all production system configurations, software versions, and network interfaces

Adhere to IT/OT segmentation policies and support cybersecurity controls in the manufacturing environment

Provide and maintain IT equipment for the production floor (e.g., monitors, terminals, barcode systems)

Support setup and optimization of digital workstations in manufacturing areas

Network and Infrastructure

KNOLL America Inc.

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